support岗位职责20篇

岗位职责是什么

support岗位是企业内部的关键角色，主要负责提供技术支持和服务，确保公司业务的顺畅运行和客户满意度的提升。此职位的工作人员需要具备扎实的技术知识和出色的沟通能力，以解决各种技术问题，同时协调内部团队，确保问题得到及时有效的处理。

岗位职责要求

1. 具备相关领域的技术专业知识，如it系统、软件应用或硬件设备。

2. 拥有良好的客户服务意识，能够理解并满足客户需求。

3. 能够快速学习新技能和新技术，适应不断变化的业务环境。

4. 强烈的责任心和解决问题的能力，能够在压力下保持冷静。

5. 具备良好的沟通技巧，能清晰、准确地向非技术人员解释复杂的技术问题。

6. 熟练使用相关工具和软件，如问题跟踪系统和远程支持软件。

7. 有团队合作精神，能有效地与内部团队协作。

岗位职责描述

在support岗位上，员工的主要任务是解决日常的技术难题，包括但不限于软件故障、网络问题、设备配置等。他们需要及时响应用户请求，通过电话、电子邮件或在线聊天工具提供帮助。此外，他们还需要记录问题详情，跟踪问题解决进度，并与开发、运维等部门紧密合作，以找出根本原因并实施解决方案。

在面对复杂的技术问题时，support人员需要有能力进行深入调查，可能涉及研究技术文档、与供应商联系或参与故障排除过程。他们还需要定期更新知识库，以便团队成员和客户可以自我解决常见问题。

有哪些内容

1. 技术支持：为内部员工和客户提供第一线的技术援助，包括安装、配置、升级和故障排除。

2. 问题管理：记录和跟踪问题，确保每个问题都有明确的解决计划和时间表。

3. 沟通协调：与内部团队（如it部门、产品经理）和外部供应商进行有效沟通，以获取必要的资源和信息。

4. 培训和指导：提供技术培训，帮助用户更好地理解和使用公司产品或系统。

5. 持续改进：分析技术支持过程中的问题和反馈，提出改进建议，优化服务流程。

6. 文档更新：维护和更新技术文档，包括故障排除指南、用户手册和知识库文章。

7. 预防性维护：监控系统性能，执行预防性维护任务，减少故障发生。

support岗位是企业内部不可或缺的一环，通过高效、专业的技术支持，不仅保障了业务的稳定运行，也为提升客户满意度和品牌形象做出了重要贡献。

support岗位职责范文

第1篇 scm cloud support engineer岗位职责要求

职位描述：

preferred qualifications

information technology skill

technical assistance of software products and/or hardware.

understanding basic linu_ os technology.

maintenance or troubleshooting of software products or/and hardware.

basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)

it is the best when there is either of the following e_periences:

- development of software products.

- technical assistance of software products.

- e_perience of oracle apps(fusionapps/ebs/psft) especially scm/mfg/procurement.

communication skill

communications in japanese with customer.

language skill

japanese and english

english - business level， technical communications (main work: reading， writing)，toeic 730 gtec600

japanese - the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.

also needs to acquire the following skills of application technical competencies.

a successful candidate will have

thorough understanding of features of fusion scm/mfg/procurement.

good understanding of support tools and oracle diagnostics a plus

programming and troubleshooting knowledge in java and pl/sql

good knowledge on uni_， linu_ and/or windows operating systems

detailed description and job requirements

as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.

as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.

job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)

第2篇 日语support岗位职责任职要求

日语support岗位职责

岗位职责job description

1) sap fico系统支持和维护

2) base上海，偶尔出差(<5%)

3) 相关增强开发

4) 相关的协调跟踪

5) 最终用户培训

任职资格skill requirements

1. 日语流利听说读写流利，同时英语熟练

2. 熟练掌握sap s4 fico / sap ecc / s4 hana 的维护和增强开发

3. 了解业务知识和技术开发

4. 有财务月结支持经验，有成本管理经验

5. 有零售行业sap实施经验，有和retail门店对接经验

6. 工作积极主动，能够根据任务的要求，主动沟通联系个部门，增强项目贡献

第3篇 security advisor, psu security support group岗位职责描述岗位要求

职位描述：

responsibilities:

-onsite security support during operational project， coordinating third party security support， securing clients during transportation and while on site. advisory to client management on best practices during challenging situation

-assisting psu project manager to complete operational needs connected to projects

skills:

-3 years working e_perience related to security functions

-3 years driving e_perience，driving license is required

-age 25 to 35

-basic communication skill in english，

-basic computer skills

-good learning capacity with a strong team working spirit

-prepared to travel

-familiar with security and fire protection responsibilities and processeswill be an advantage

what do we offer you

•-a strong and tight team with fle_ible team players all with strong interpersonal skills.

•-a creative and stimulating working environment with diverse working tasks.

•- possibility to develop by internal as well as e_ternal resources.

•- competitive salary package connected to your background， e_perience and actual contribution.

ssg安全专员

岗位职责

-项目运营期间的现场安全支持，协调第三方安全支持，确保客户在路途和现场的安全。在紧急情况下给客户负责人提供最佳解决方案。

-协助psu项目经理完成与项目相关的运营工作

岗位要求

- 3年以上安全相关工作经验

- 持有驾照并具备3年以上驾驶经验

- 年龄23至35周岁

- 基本的英语对话及电脑操作能力

- 良好的学习能力和团队精神

- 适宜出差安排

- 熟悉安保及消防岗位职责及流程优先

- 具有安全背景调查相关工作经验的优先

- 有军队/警局 或行业相关工作经验优先

我们能提供什么？

-一支强大且团结的团队。团队成员都具有较强的人际交往能力。

-工作任务多样化，工作环境具有创造性和刺激性。

-可以通过内部及外部资源发展。

-根据您的背景，经验，工作能力，会得到具有竞争力的薪资待遇。

第4篇 sap support analyst岗位职责要求

职位描述：

职责描述：

-take ownership for the resolution of incidents， problems and service requests， including categorisation and escalation to appropriate global teams for quick resolution;

-to work closely with global virtual sap support teams to deliver 1st， 2nd and on some situations 3rd level support to apac countries;

- support our business stakeholders and respective project teams in delivering solutions in the manufacturing area;

- to work closely with global functional teams to participate in sap-related system implementations within the apac region;

职位要求：

- at least 3 years related working e_perience;

- bachelors degree or equivalent， in business administration or related information technology fields;

- knowledge of sap modules especially pp (production planning) or mm (material management) or plant maintenance (pm) or warehouse management (wm) and any other functional modules will be an advantage;

- good analytical and problem-solving skills;

第5篇 field technical support manager 现场技术支持经理岗位职责描述岗位要求

职位描述：

职责描述：

1. support the dealers to fi_ the car problems and issues collections

支持经销商解决车辆故障及问题收集

2. support the dealers/regional managers to deal with the customer complains

支持经销商/区域经理解决客户投诉

3. support event activities to ensure the cars running normally

支持市场活动，保障车辆正常运行

4. assist the dealer to improve technical capabilities

协助经销商提高技术能力

5. manage the digital workshop to ensure byton technical standard implementation

管理数字化车间，确保落实拜腾技术标准

职位要求：

1. industry background 行业背景

• automotive 有主机厂工作经验

• field support e_perience≥3year 3年及以上现场支持有关的工作经验

• work e_perience ≥8year 工作经验8年及以上

2. knowledge and skills:知识技能

• strong vehicle technical knowledge and after sales business扎实的车辆技术及售后业务知识

• deep high voltage knowledge and hand-on capability深刻了解高压相关知识及实操能力

• good analytical skills and leadership skills良好分析能力和领导力

• good intercultural communication 良好的多元文化交流能力

3. education / training:教育/培训

• bachelor’s degree or above in either automotive engineering or related车辆工程或相关专业本科及以上

4. competencies:其他

• fluent chinese/english written and spoken language skills中英文语言读写能力流利

• ms office 熟练使用办公软件

• fle_ible working time and frequent travel弹性工作时间及频繁出差

5. language skills语言:

• english英文; chinese中文

第6篇 customersupportengineer岗位职责

亚太区物流分销经理 the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.

responsibilities:

• develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods

• develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks

• develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs

• align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models

• align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs

• ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers

• ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives

• negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs

• process claims with freight carriers as required for damaged goods

• develop a logistics & distribution annual operating plan (aop)

• monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan

• ensure proper invoicing allocation across each plant in the region

• collaborate with each plant’s materials management to improve the inbound flow and space optimization.

• collaborate with plant quality departments to manage reverse logistics

the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.

responsibilities:

• develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods

• develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks

• develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs

• align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models

• align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs

• ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers

• ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives

• negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs

• process claims with freight carriers as required for damaged goods

• develop a logistics & distribution annual operating plan (aop)

• monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan

• ensure proper invoicing allocation across each plant in the region

• collaborate with each plant’s materials management to improve the inbound flow and space optimization.

• collaborate with plant quality departments to manage reverse logistics

第7篇 retail marketing support specialist (零售市场支持专员)岗位职责描述岗位要求

职位描述：

职责描述：

key responsibilities

•downtown store management

regular operation and communication with beijing and shanghai dts staffs.

dts event planning and on-site supporting.

cross-functional department communication for other marketing event in dts.

daily and monthly report，including data collection， merchandise ordering， inventory analysis etc.，

•company car and driver management

daily management for company internal fleet including both rental and fi_ asset. optimize the carpool and try to ma_imize the utilization and minimize the total volume.

•logistics

domestic transportation co-ordination for all the internal commercial cars. communication with 3pl supplier for daily arrangement and payment settlement. check with warehouse for the car damage report and filling. liaise with freight forwarder to make sure the special movement and customs clearance for autoshow cars.

•finance and accounting

financial control， annual budget and monthly forecast. budget application and regular payment settlement.

•other task assigned by the line manager

key performance measurement

project quality & progress

项目质量和进度

职位要求：

academic qualifications required

bachelor degree or above

本科或以上学历

strong communication skills and teamwork capability

沟通能力和团队合作能力强

strong self-motivation

强烈的上进心

strong sense of responsibility

强烈的责任感

fluent in mandarin and english

中英文流利

proficiency in ms powerpoint and e_cel

powerpoint和e_cel熟练

e_perience required

2+ years working e_perience (preferably automotive industry)

2年以上工作经验（汽车行业优先）

retail and lu_ury e_perience is a plus.

零售及奢侈品经验是加分项

第8篇 itsupport岗位职责

亚太区物流分销经理 the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.

responsibilities:

• develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods

• develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks

• develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs

• align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models

• align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs

• ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers

• ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives

• negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs

• process claims with freight carriers as required for damaged goods

• develop a logistics & distribution annual operating plan (aop)

• monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan

• ensure proper invoicing allocation across each plant in the region

• collaborate with each plant’s materials management to improve the inbound flow and space optimization.

• collaborate with plant quality departments to manage reverse logistics

the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.

responsibilities:

• develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods

• develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks

• develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs

• align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models

• align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs

• ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers

• ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives

• negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs

• process claims with freight carriers as required for damaged goods

• develop a logistics & distribution annual operating plan (aop)

• monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan

• ensure proper invoicing allocation across each plant in the region

• collaborate with each plant’s materials management to improve the inbound flow and space optimization.

• collaborate with plant quality departments to manage reverse logistics

第9篇 fusion hcm support engineer岗位职责要求

职位描述：

preferred qualifications

information technology skill

technical assistance of software products and/or hardware.

understanding basic linu_ os technology.

maintenance or troubleshooting of software products or/and hardware.

basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)

it is the best when there is either of the following e_periences:

- development of software products.

- technical assistance of software products.

- e_perience of oracle apps (ebs or psft) especially，hcm.

communication skill

communications in japanese with customer.

language skill

japanese and english

english - business level， technical communications (main work: reading， writing)，toeic 730 gtec600

japanese - the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.

also needs to acquire the following skills of application technical competencies.

a successful candidate will have

thorough understanding of features of fusion applications

good understanding of support tools and oracle diagnostics a plus

programming and troubleshooting knowledge in java and pl/sql

good knowledge on uni_， linu_ and/or windows operating systems

detailed description and job requirements

as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.

as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.

job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)

job: support

location: cn-cn，china-dalian

job type: regular employee hire

organization: oracle

第10篇 body repair field support车身维修技术支持岗位职责描述岗位要求

职位描述：

a. responsibilities (essential to the position)

1. 确保经销商按照byton标准维修及使用专用工具设备，确保维修品质

2. 协助网发部门执行新经销商建店及设施评估、开业审计、人员评估、流程审核

3. 协助跨部门内部日常交流及技术支持

4. 现场支持及辅导经销商对于事故车维修的方法，流程及工艺

5. 跟进经销商技师培训后应用质量及针对现场问题进行收集分析并反馈到内部团队

6. 根据现场经销商问题及时进行介入并提供技术解决方案，确保维修时效性及交付质量

7. 结合经销商问题和现有技术及培训相关体系提出改善及改进性建议和意见

8. 针对重大事故问题给予经销商现场支持和协助处理相关事宜

9.管理辅导经销商人员不断提升技术维修质量和效率，为了达到更高的客户满意度

10. 对于特殊事故案件定损问题协助经销商和保险公司进行技术上的商讨和确认

11. 根据业务需要提供事故车维修相关的技术支持

12. 协助技术培训开发及维修工艺验证

13. 协助钣喷维修设备验证及培训

b. requirements:

• 5年以上中高端车系钣金维修经验

• 钣金培训讲师及课程开发经验

• 担任过钣喷竞赛评审裁判经验

• 有中高端车系讲师培训认证

• 良好的现场维修及工具设备使用能力

• 高职相关学历文凭

• 良好的沟通协调及团队合作能力

• 具有良好的问题处理应变能力

• 能适应长时间出差

第11篇 matlab technical support engineer职位描述与岗位职责任职要求

职位描述：

this position is located in shanghai， pr china. fluent chinese and english language skills are required.

responsibilities

as a technical support engineer you will help make our customers successful in the usage of our matlab and simulink product lines. this involves resolving customer reported issues in a wide area of products， applications， and industries. collaborating with specialists will help you understand customers’ requests and the background of their requests. having a clear understanding of the issue， you will provide the customer with an appropriate solution. in addition， you act as a customer advocate if the issue requires internal escalation， keeping the customer informed of the progress. by providing feedback to our development organization， you enable the continuous improvement of our product lines. your post-sales relationship with our customer is important to their long term satisfaction. the feedback that you provide to our organization will be very helpful in understanding the needs of our customers.

minimum qualifications

a bachelors degree and 3 years of professional work e_perience (or a masters degree) is required.

preferred qualifications

mathworks has a passion for lifelong learning anchored in its core values. because this position is e_tremely challenging and involves continuous learning and development， you must be e_tremely motivated and love to learn.

we also require:

university degree in engineering or science

e_cellent language skills in chinese and english required.

strong verbal and written communication skills

familiarity with mathematics

familiarity with controls systems or signal processing

knowledge of at least one operating system and at least one programming language

strong commitment to learning and personal development

knowledge of matlab

第12篇 technical support engineer（技术支持工程师）岗位职责描述岗位要求

职位描述：

职责描述：

1. provide daily dealer technical support and maintain agreed service levels;

2. maintain vrs from assigned areas according to policy & guidelines;

3. provide technical support for vehicle quality issues， service operations and marketing activities;

4. identify and define product deviations， trends and early warnings from the market based on multiple in-data sources e.g. tie vehicle reports (vr)， customer relations and technical support， and provide sufficient feedback for product improvement purpose;

5. implement service solutions and address potential discrepancies;

6. responsible to organize dealer meetings within job scope;

7. establish and maintain communication between cmq and dealers by e-systems and other tools on a daily basis;

8. initiate， e_ecute and follow up activities as required to ensure that key responsibilities are meet;

9. provide on-site field support or investigation when deemed needed.

10. e_perience in connectivity is a benefit

11. e_perience in hybrid/electic vehicle technology is a benefit

12. polestar support specialist as a responsibility

key performance measurement

1. 95% support needed vr is responded in 2 working hours & provide repair solution for 90% of cases in 3 working days;

2. 95% pre-check vr is responded in 2 working hours & make sure the solution that dealer made is correct.

3. 75% of vr support needed provide solution in 5 calendar days;

4. report turnaround ＜2.9.

5. dealer satisfaction ＞ 90%.

职位要求：

education & language

education: bachelor degree;

english skills: verbal and written.

pc skills: good with: words， _ls， ppt and web based applications.

communication and interpersonal skills: willing to initiate communications and able to e_press and accept opinions in a professional way.

e_perience required：auto industry e_perience 5 years

travel (%)：15%

第13篇 customer support客户支持专员岗位职责描述岗位要求

职位描述：

duties职责：

1.responsible for aftersales plan and management.

负责售后计划与管理;

2.responsible for customer satisfaction management

负责客户满意度管理；

3.responsible for dealer operation， standard and performance management

负责经销商运营、标准及业绩管理；

4.responsible for essential parts business study

负责基础备件业务研究。

qualifications要求：

1.bachelor degree or above.

大学本科及以上学历;

2.more than 3 years regional aftersales e_perience， familiar with dealer aftersales management and has great communication skills both for internal and e_ternal.

3年以上的区域售后经验，对新能源汽车经销商售后管理熟悉并具备良好的与内外部沟通的能力;

3.work in bev market at least 2 years， deep understanding on bev aftersales/technology， and with strong training skills.

在新能源汽车领域从业2年以上，对新能源汽车售后/技术有深入的了解，并有过硬的培训技能;

4.good team management， communication and problem solving skills. be creative and customer orientation.

具备良好的团队管理、沟通及问题解决能力，有创新精神，能够以客户为导向;

5.strong language skills of english.

熟练掌握英语；

6.adapt travels on official business.

可适应出差。

thanks for your attention， please send both version of the chinese and english resume.

感谢您的关注，请投递完整的中英文简历，谢谢！

第14篇 technical support analyst engineer岗位职责描述岗位要求

职位描述：

职责描述：

•provide daily level 2 vehicle technical support to apac markets

•promote and manage the technical support system (econtact) at region

•support investigation of product quality issues (cagris report)

•feedback issues found in service documents/diagnostic tools/parts catalog

•host weekly technical support meetings with markets

•track & report level 1 technical support kpis for apac region

•track & report level 2 technical support kpis

•support warranty regarding technical sigh to support goodwill decisions

•participate in daily new vehicle launch field early warning meetings (few)

•coordinate qif (quality information flow) to capture high detailed information about issues at filed

•provide feedback to training area about dealer’s technicians needs.

•establish interaction with north america， latam and emea in diagnosis strategies and also escalated cases

职位要求：

•minimum bachelor’s degree in automotive technology， engineering， or related degree

•3+ years minimum e_perience working in automotive oem， dealers， supplier， technical service support department

•strong knowledge in automotive diagnosis and maintenance (electric and electronic， power train， suspension， etc)

•knowledge with diagnostic equipment’s (oem scanners， dealers vehicle equipment and essential tools)

•working knowledge of microsoft office suite

•preferred e_perience working in automotive dealership service department

•strong chinese and english communication skills (verbal & written)

第15篇 sales cloud support engineer岗位职责要求

职位描述：

preferred qualifications

information technology skill

technical assistance of software products and/or hardware.

understanding basic linu_ os technology.

maintenance or troubleshooting of software products or/and hardware.

basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)

it is the best when there is either of the following e_periences:

- development of software products.

- technical assistance of software products.

- e_perience of oracle apps (included ebs/psft).

communication skill

communications in japanese with customer.

language skill

japanese and english

english - business level， technical communications (main work: reading， writing)，toeic 730 gtec600

japanese - the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.

also needs to acquire the following skills of application technical competencies.

a successful candidate will have

thorough understanding of features of fusion sales cloud

good understanding of support tools and oracle diagnostics a plus

programming and troubleshooting knowledge in java and pl/sql

good knowledge on uni_， linu_ and/or windows operating systems

detailed description and job requirements

as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs.this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services.a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.

as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products.have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms.also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management.in this position， you will routinely act independently while researching and developing solutions to customer issues.

job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products andhave a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)

第16篇 business support, banking sector岗位职责描述岗位要求

职位描述：

this business development position represents an entry to mid-level role in our financial services banking team. we are embarking on a period of additional strategic investment and e_pansion into the banking sector across greater china， and seek a high-caliber individual who can help shape and drive this activity. the objective of this role is to drive and manage a number of programs for kpmg development on banking sector. you will be playing a crucial role in helping to drive the business forward and will be part of a dynamic team culture offering strong networks and support.

responsibilities

- support account leadership in regular account reporting and results analysis

- support account leadership in preparing internal meeting materials as required

- assist account leadership in cooperation and coordination with client service teams from different functions

- perform research on marketplace and market trends

- strengthen and enhance the collaboration modules on different teams and functions

- work with market services to integrate marketing campaigns into account strategy

- assist account leadership to organize account team meeting， manage follow-up actions， and prepare required reports

- attend industry events to help increase kpmg market visibility and foster a business network

e_perience

- university graduate with 5+ years of working e_perience in banking industry

- e_perience in a marketing role and understanding of professional services market， ideally gained from working in business development role with professional accounting firms， banking consulting firms， or banks

- understand bank operating models， products， risks， and/or strategies

- effective networker with an ability to gain trust from current and potential clients

- self-starter with an ability to operate independently

- dynamic， self-motivated and able to work under pressure

- strong influencing and negotiating skills

- e_cellent communication and presentation skills

- confident interacting at all working levels both internally and e_ternally

- strong questioning and listening skills with an ability to see a bigger picture

- fluency in both english and mandarin

第17篇 fusion scm support engineer岗位职责要求

职位描述：

preferred qualifications

information technology skill

technical assistance of software products and/or hardware.

understanding basic linu_ os technology.

maintenance or troubleshooting of software products or/and hardware.

basic information technology wide knowledge and e_perience. (it is necessary to be able to use some application software.)

it is the best when there is either of the following e_periences:

- development of software products.

- technical assistance of software products.

- e_perience of oracle apps (fusionapps/ebs/psft) especially scm/mfg/procurement.

communication skill

communications in japanese with customer.

language skill

japanese and english

- english: business level， technical communications (main work: reading， writing)，toeic 730 gtec600

- japanese: the native level is needed to talk in japanese with the customer， passed the first level of the japanese language e_amination.

in addition， needs to acquire the following skills of application technical competencies. a successful candidate will have

thorough understanding of features of fusion scm/mfg/procurement.

good understanding of support tools and oracle diagnostics a plus programming and troubleshooting knowledge in java and pl/sql

good knowledge on uni_， linu_ and/or windows operating systems

detailed description and job requirements

as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.

as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.

job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)

job: support

location: cn-cn，china-dalian

job type: regular employee hire

organization: oracle

第18篇 itsecurity&systemsupportspecialist岗位职责职位要求

职责描述：

responsibilities:

work closely with global it security team to ensure the local activities & practices are fully compliance with global & local it regulation

work closely with management， legal and group auditor to ensure that policies， programs and processes are implemented， communicated and consistently administered in compliance with organizational objectives， policies and regulations

assist global it security team& group auditor to conduct regular it audit

design， deploy， follow up & review local it security assessment process

responsible for providing it & security knowledge to end users across greater china (china， taiwan， hong kong & macau， australia)

take part of support tasks on ict and application， work closely with it operations team to deliver high quality service to end users

assist it operation manager on other assigned tasks

requirements & capabilities:

degree in computer science/engineering with minimum 3 years’ e_perience in similar role

professional security certifications (cissp， cisa， ceh etc.) preferred

understanding of iso27001 and security standards

able to provide advisory and consultation on security related solutions and design

knowledge and e_perience in vulnerability assessment， penetration testing， security assessment and security incident response

good teamwork but also able to work independently with minimum supervision

good communication skills in english and mandarin

ability to be proactive， self-motivated and self-directed

strong spirit for intensive study in new knowledge and technology

traveling is required

岗位要求：

学历要求：本科

语言要求：不限

年龄要求：不限

工作年限：3-4年经验

第19篇 知名外资银行ithelpdesksupport岗位职责职位要求

职责描述：

工作内容：

本地支持

branch support

1、进行日常硬件设备维护工作，软件安装、卸载及问题处理；

support daily hardware maintenance， software installation， uninstall and troubleshooting.

2、协助终端用户的技术支持工作；

assistance for end user technical support.

3、提供电脑及it设备的支持服务；

provide end user pc and it equipment support services.

4、实时响应及处理终端用户的问题和服务请求；

respond and handle end user question and service request in real-time.

5、管理各类软硬件及固定资产的维护；

manage all kinds of hardware and software， as well as inventory maintenance.

6、协助维护服务器、电话语音系统、网络及安全系统或其它it设备；

assist in server maintenance， voice system， network and security system or other it equipment.

7、遵照公司事件管理、问题管理、变更管理和信息安全政策执行信息技术支持服务；

to provide it support service comply with company incident， problem， change management and information security policies requirement.

8、负责定期对硬件基础设施的晨检、巡检及事故上报；

responsible for regular morning check and on-site inspection of hardware infrastructure and accident report.

9、协助数据备份及介质管理；

assist in data backup and backup media management(including both onsite and offsite backup tapes).

10、协助本地it项目的部署和实施；

assist in local it project deployment and implementation.

11、提供本地应用系统的技术支持，以及银行内部系统的搭建、安装、测试；

provide technical support services to local application system， as well as internal systems roll out， installation and test.

12、与各部门协作各项工作；

well coordination work with various departments in the bank.

13、将问题重新定位到适当的资源；

to identify the problem and assign to appropriate support team/resource.

14、信息技术设备的库存管理；

it equipment inventory management.

15、协助公司员工进行本地监管应用系统的用户帐户管理，包括用户帐户创建，解锁，密码重置，权限修改，删除，定期用户帐户和授权批复列表再认证等工作；

support company staff for user id administration work for local banking system including user id create， unlock， password reset， profile modification， delete， regular id and approver matri_ recertification and enquiry service.

岗位要求：

-供应商服务必须遵守cbrc it外包风险管理指南；

-英语书面ok，口语能力可以略微放宽

- 2年左右的相关银行行业工作经验；具有团队主管经验优先考虑

-对工作具有高度的热情；

-具有独立完成工作的能力；

-具有高度容忍度；

-无重大操作失误；

-熟悉终端用户支持；

-vendor service must be able to comply with cbrc it outsourcing risk management guideline.

-proficiency in written and spoken english and mandarin

-at least 3 year working e_perience in related industry.

- good command of english and mandarin

- high energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome

- passionate about teaming for results / ability to work independently

- high tolerance for ambiguity

-team lead e_perience will be a plus

-no serious user complaints

-no significant operating mistake

-proficiency in end user support

薪资福利：月薪9-14k+5天年假，补医保，入职体检，员工活动等等

岗位要求：

学历要求：不限

语言要求：不限

年龄要求：不限

工作年限：1-3年

第20篇 itsupportofficer岗位职责

consulting firm open positions headhunter focusing on consulting industry. top tier consulting opportunies and inhouse positions headhunter focusing on consulting industry. top tier consulting opportunies and inhouse positions