ser岗位职责20篇

岗位职责是什么

ser，全称service excellence representative，是一个专注于提供优质客户服务的专业角色。这个岗位的核心在于确保客户满意度，通过卓越的服务体验来建立和维护公司与客户之间的良好关系。

岗位职责要求

1. 专业知识：具备深厚的行业知识，能够准确理解并解答客户的问题。

2. 沟通技巧：拥有出色的口头和书面沟通能力，能清晰、耐心地与各种背景的客户交流。

3. 问题解决：具备高效的问题解决能力，能在短时间内识别问题并提出解决方案。

4. 情绪管理：在面对挑战性情况时，能保持冷静，以专业和友好的态度处理。

5. 团队协作：能够与内部团队紧密合作，共享信息，提升整体服务质量。

岗位职责描述

作为ser，你将负责处理客户的查询、投诉和建议，确保每个交互都反映出公司的价值观和承诺。这包括但不限于：

- 接待客户：主动接触客户，了解他们的需求，提供个性化服务。 - 处理问题：迅速响应客户的问题，提供准确的信息，必要时协调其他部门共同解决。 - 维护关系：通过定期跟进，确保客户满意度，并及时处理潜在的不满。 - 记录反馈：记录客户交互详情，为改进服务提供数据支持。 - 培训与发展：持续提升自身服务技能，分享最佳实践，推动团队服务水平的提升。

有哪些内容

1. 客户服务：包括电话、邮件、在线聊天等多种渠道的客户支持，确保快速响应和有效解答。

2. 客户满意度调查：定期进行满意度评估，收集反馈，以驱动服务改进。

3. 报告分析：整理客户数据，分析服务趋势，为管理层决策提供依据。

4. 培训材料开发：创建和更新客户服务培训材料，确保团队掌握最新知识和技能。

5. 流程优化：参与改进客户服务流程，消除痛点，提高效率。

6. 跨部门协作：与销售、产品等部门协同工作，确保客户需求在整个客户旅程中得到满足。

ser的角色是公司的前线代表，他们通过卓越的服务质量和积极的态度，塑造公司的品牌形象，推动业务增长。这一角色需要综合运用专业知识、人际交往和问题解决能力，不断适应变化，以实现客户和公司的双赢。

ser岗位职责范文

第1篇 sr.merchandiser岗位职责sr.merchandiser职责任职要求

sr.merchandiser岗位职责

高级跟单员-sr. merchandiser (us) 德南纺织 德南纺织科技(上海)有限公司，德南 a leading usa importer with office in shanghai

about our company :

we are one of the largest importers in usa doing home te_tiles .we are now seeking a talented merchandiser to join our team with a focus on home te_tiles

job responsibilities:

follow-up orders with vendors， customers and internal parties to ensure customer satisfaction and on-time delivery

assist in the product development process to ensure that products meet customers quality and budget requirements

assist to maintain strong business relationships with vendors for product development and production

assist to negotiate and be liaison with vendors or suppliers

arrange sample submission

assist to work with our quality control and product development department to ensure that all products manufactured meet the quality e_pected， the budgeted cost and the e_pected shipment time.

requirements:

e_perience with merchandising， familiar with home te_tiles product.

must have 1+ years’ e_perience with home te_tiles.

must have good communication/follow up skills

working e_perience in top 10 home te_tiles company is a plus.

candidates must be willing to take ownership of their work and be a problem solver.

must be business savvy and able to negotiate.

第2篇 customerserviceofficer岗位职责customerserviceofficer职责任职要求

customerserviceofficer岗位职责

assistant qa manager 质量保证副经理 title:assistant qa manager

report to:qa. manager

location: shenzhen city， guangdong province

overview:

• demonstrate efficiencies that equate to reduction in coq as a ratio of revenue [people， processes， product validations equipment & methods]

• complete international level qp’s， ppap’s and all their specific customer requirements. define qc checklists [criteria and frequency] for iqc， ipqc & fqc both directly and with your team to a high international standard.

• achieve a trusting and respectful relationship with customers， meet / e_ceed their their quality e_pectations， ensure smart and prompt responses to any customer quality complaints or requirements.

• responsible for deployment of the ‘lean quality’ concept throughout the organization embracing poka yoke and ci driven solutions to permanently eliminate known and potential non compliances.

responsibilities:

• support departmental and functional managers to optimize their processes.

• manage and improve key metrics including coq， copq， which include in their sub sets: customer complaints， rework & scrap costs [both e_ternal & internal].

• implement and sustain a system of smart product quality checklists for npi’s and evolve e_isting quality value add by removing and reviewing criteria for iqc， ipqc & fqc.

• provide dfm input as part of p-fmea relating to engineering specifications such as dimensional tolerances and cosmetic finish requirements as well as the robustness of the factory manufacturing processes to remove risk of non-conformance.

• responsible for customers quality requirements such as qp’s， ctq’s， ppap’s thru to psw including parts and deliverable documentation needs as well as related records of iterations and full product traceability.

• deep understanding and ability to use and teach key quality tools including spc， r@r， gauge r&r， run charts， yields data processing， rca， 8d to implement robust tangible improvements.

• support sqe by identifying part for them to monitor and key ‘at risk’ to quality criteria.

• maintain and sustain departments ‘capability & functional capacity tables and training matrices. demonstrating cross departmental cross and e_cellence.

requirements:

• bachelor’s degree or above， minimum 7 years of cable and wire harnessing manufacturing e_perience with automotive and / or medical compliance requirements.

• have established managerial e_perience [>; 5 years] in an international manufacturing company and be well versed in working with international customers in conference calls and face to face.

• highly pc literate in microsoft office suite of packages and other quality s/w packages that are spc and metric based.

• possess a high level of emotional intelligence as a customer facing link， manager of a team and pier to pier collaborative relationship management.

• self-motivated， can do attitude possessing strong planning， problem solving and analytical skills.

• able to be p&l [coq] intelligent producing budgets for equipment， people， training， and e_ternal qualifications services.

• good communication and writing skills in both english and mandarin are essential.

title:assistant qa manager

report to:qa. manager

location: shenzhen city， guangdong province

overview:

• demonstrate efficiencies that equate to reduction in coq as a ratio of revenue [people， processes， product validations equipment & methods]

• complete international level qp’s， ppap’s and all their specific customer requirements. define qc checklists [criteria and frequency] for iqc， ipqc & fqc both directly and with your team to a high international standard.

• achieve a trusting and respectful relationship with customers， meet / e_ceed their their quality e_pectations， ensure smart and prompt responses to any customer quality complaints or requirements.

• responsible for deployment of the ‘lean quality’ concept throughout the organization embracing poka yoke and ci driven solutions to permanently eliminate known and potential non compliances.

responsibilities:

• support departmental and functional managers to optimize their processes.

• manage and improve key metrics including coq， copq， which include in their sub sets: customer complaints， rework & scrap costs [both e_ternal & internal].

• implement and sustain a system of smart product quality checklists for npi’s and evolve e_isting quality value add by removing and reviewing criteria for iqc， ipqc & fqc.

• provide dfm input as part of p-fmea relating to engineering specifications such as dimensional tolerances and cosmetic finish requirements as well as the robustness of the factory manufacturing processes to remove risk of non-conformance.

• responsible for customers quality requirements such as qp’s， ctq’s， ppap’s thru to psw including parts and deliverable documentation needs as well as related records of iterations and full product traceability.

• deep understanding and ability to use and teach key quality tools including spc， r@r， gauge r&r， run charts， yields data processing， rca， 8d to implement robust tangible improvements.

• support sqe by identifying part for them to monitor and key ‘at risk’ to quality criteria.

• maintain and sustain departments ‘capability & functional capacity tables and training matrices. demonstrating cross departmental cross and e_cellence.

requirements:

• bachelor’s degree or above， minimum 7 years of cable and wire harnessing manufacturing e_perience with automotive and / or medical compliance requirements.

• have established managerial e_perience [>; 5 years] in an international manufacturing company and be well versed in working with international customers in conference calls and face to face.

• highly pc literate in microsoft office suite of packages and other quality s/w packages that are spc and metric based.

• possess a high level of emotional intelligence as a customer facing link， manager of a team and pier to pier collaborative relationship management.

• self-motivated， can do attitude possessing strong planning， problem solving and analytical skills.

• able to be p&l [coq] intelligent producing budgets for equipment， people， training， and e_ternal qualifications services.

• good communication and writing skills in both english and mandarin are essential.

第3篇 live monitoring observer岗位职责描述岗位要求

职位描述：

responsibilities

- perform event validation from e_istence， content and schedule perspectives

- prepare the event validation report in a logical manner

- identify non-compliance issues and report to the team leader to do further assessment

- stay smart and fle_ible to deal with project changes

requirements

- bachelors degree holder

- high integrity required and stay objective when doing the validation

- good communication skills

- smart and fle_ible when dealing with project changes

- being able to take responsibility

- willing to travel

- fluent writing and verbal communication in english and mandarin

第4篇 customerservicee_ecutive岗位职责

researcher(猎头助理) job responsibilities:

· ma_imize profitable growth of dedicated accounts with emphasis on sales & marketing, client and candidate development and relationship management

· identify new business opportunities and develop client business relationship

· achieve sales targets through increased sales from e_isting clients as well as new business development

· take charge of end-to-end recruitment process from accessing clients hiring needs to sourcing, screening, interviewing, assessing and presenting candidates to matching clients job requirements

· provide consultation services and professional advice to both clients and candidates

job requirements:

· university degree and a minimum of 1-2 years recruitment e_perience; e_perience in targeted industry field is a plus;

· sales-driven and result-oriented with good communications skills and strong sense of responsibility

· effective communicator with e_cellent presentation and customer service skills

· have ability to multi-task and work in a fast-paced and results-driven environment

· must be a quick learner

· good command of english and mandarin. job responsibilities:

· ma_imize profitable growth of dedicated accounts with emphasis on sales & marketing, client and candidate development and relationship management

· identify new business opportunities and develop client business relationship

· achieve sales targets through increased sales from e_isting clients as well as new business development

· take charge of end-to-end recruitment process from accessing clients hiring needs to sourcing, screening, interviewing, assessing and presenting candidates to matching clients job requirements

· provide consultation services and professional advice to both clients and candidates

job requirements:

· university degree and a minimum of 1-2 years recruitment e_perience; e_perience in targeted industry field is a plus;

· sales-driven and result-oriented with good communications skills and strong sense of responsibility

· effective communicator with e_cellent presentation and customer service skills

· have ability to multi-task and work in a fast-paced and results-driven environment

· must be a quick learner

· good command of english and mandarin.

第5篇 客户服务工程师 service engineer岗位职责描述岗位要求

职位描述：

工作内容：

1. 新设备现场指导安装和调试。

2. 老设备现场维修及维护服务。

3. 用户现场无法修复设备发回公司维修服务。

4. 及时反馈现场遇到的问题并出具书面报告。

5. 与客户沟通解决技术问题，如果需要书面沟通。

6. 认真填写现场服务报告及出差报销单。

7. 迅速地学习与产品相关的新技能以实现更好的服务客户。

8. 积极配合部门其他人员做好服务工作，发扬团队精神。

9. 完成部门领导分配的其他任务。

岗位要求：

1. 大专及以上学历；

2. 3年机械设备售后维修相关工作经验；

3. 机械或电气部分维修经验；

4. 英文书写流利，能够用英文总结问题；

5. 熟练操作office软件；

6. 诚实，积极性，责任心，善于分析和谈判，勤奋工作，能够适应经常出差和时间不定的现场工作；

job description:

1. installation and commission of new equipment on-site.

2. old equipment repair and maintenance on site.

3. maintain equipment which is back to the company.

4. feedback problems and submit service report in time.

5. communicate with client for technical issues， prepare written report if necessary.

6. fill in service report and reimbursement report in time seriously.

7. learn new knowledge on products quickly in order to achieve better levels ofcustomer service.

8. cooperate actively with other colleagues from sas and other departments to develop team-work spirit.

9. other works assigned by dept. leader.

positon requirements：

1. junior college or above.

2. 3 years related working e_periences.

3. mechanical or electrical integration is preferred.

4. be able to read and write in english.

5. be familiar with ms office.

6.to be honest， active， responsible， good at analysis and negotiation， hard work while adapt to frequent business trips and time indeterminate of on-site work；

第6篇 oracle service bus 实施工程师岗位职责要求

职位描述：

职位描述：

1、负责oracle service bus服务总线的安装与配置，负责公司oracle service bus服务总线项目的实施工作。

2、依据项目要求，负责oracle esb软件 osb实施工作：参与方案设计，方案实现、系统测试和安装上线等工作。

职位要求：

1、本科及以上学历；

2、三年以上oracle-中间件osb 实施经验；

3、精通oracle 基础开发工具。

3、善于沟通，有良好的团队合作精神、高度的工作责任心和敬业精神；

5、乐于在挑战性强、节奏快的环境下工作 ，能适应经常出差；

第7篇 analyst / assistant manager, transaction services岗位职责要求

职位描述：

transactions services is a dedicated team of professionals providing commercial and financial due diligence assistance， valuation and other deal support services. we provide transaction advisory support for inbound， outbound and domestic sell side and buy side mergers， acquisition and other transactions. our clients include financial institutions， private equity firms， multinationals， as well as chinese and hong kong public， private and state-owned enterprises.

the role and responsibilities

lead or contribute to due diligence and other transaction advisory engagements in china

- participate in activities which are beneficial to the growth and development of the practice

- willingness to travel essential

- proficiency in english， putonghua and written chinese is essential

skills and e_perience

- a degree holder and a professional accounting qualification

- a minimum of 1 year accounting/audit or finance e_perience with a major cpa or commercial firm. candidates with over 3 years relevant e_perience can be considered as an assistant manager

- transaction e_perience in e_ecuting financial or commercial due diligence or any other m&a advisory services would be advantageous

- strong analytical， financial and commercial skills， with a technical accounting focus

- able to demonstrate e_perience in managing projects and engagement teams

- good written and verbal presentation and communication skills

- a team player with high levels of enthusiasm

第8篇 customerservice客服专员岗位职责

1.大专及以上学历

2.三年以上客服工作经验

3.计算机技能熟练(擅长e_cel,ppt)

4.英语读写熟练,口语优秀者更佳

5.以客户为导向,优秀的服务意识

6.为人正直诚恳,积极上进,有良好的规划和执行力

7.良好的人际关系,对应同事及客户有出色的沟通技巧

8.团队合作能力强,亦能独立高效工作

工作职责:

1.mps和客户订单交付处理

2.报表和支付跟进,报告创建

3.与qa团队一起处理客户投诉

4.cs经理的其他任务

1. bachelors degree

2. more than 3 year’s business e_periences in customer service area or dealing with customer

3. e_cellent computer skills (ms office suite especially e_cel/ power point).

4. fluent in english reading and writing.good oral engilish is preferred.

5. strong customer orientation and committed to service e_cellence

6. pleasant personality & high integrity. proactive, good planning and e_ecution ability

7. good interpersonal and communication skills with colleagues and customers

8. strong team- player, yet able to work independently

1. mps and customer order delivery handling

2. statement and payment follow up, reports creating

3. customer complaint dealing together with qa team

4. other assignment by cs manager

第9篇 service consultant 服务顾问 id-30973岗位职责描述岗位要求

职位描述：

职责描述：

维护学校温馨快乐的学习氛围，为学员制定学习计划，引导和帮助学员适应有效的学习方法并达到他们的目标；保持与顾客的良好沟通与联系，维护学员满意度。

职位要求：

1.    你不愿意每天只面对电脑工作；

2.    你不愿意墨守成规，循规蹈矩；

3.    你希望在广阔的平台找到很多的机会可以提高自己的能力；

4.    你享受多元文化的工作环境；

5.    你阳光开朗，希望在工作中结交各行各业的朋友；

6.    你热情善良，为人诚信，愿意帮助他人更好的学习英语；

7.    你具备良好的沟通能力和技巧；

8.    你拥有本科以上学历；英语专业者优先；

9.    你拥有1年以上的服务行业或相关岗位经验。

第10篇 senior consultang-business ta_ services-ta_岗位职责要求

职位描述：

responsibilities:

as a sr. consultant， you will

- responsible for handling ta_ compliance and consulting work

- draft reports for manager review ，ensure compliance with deloitte policies and quality/performance standards

- responsible for reviewing the work of the subordinates and ensuring the professional standard of service to clients is maintained

requirements:

- degree or above in ta_， accounting， finance， law or other related disciplines

- professional accounting qualification or prc registered ta_ agent or lawyer is a plus

- over 2 years e_perience in ta_ function with cpa firms(big 4 e_perience is preferred)， law firms or ta_ authorities

- good understanding of ta_ policies， rules and regulations

- strong analytical and highly commitment to quality client service

- be mature， proactive， motivated with strong sense of teamwork

- good sense of business， consultation skills， communication skills， self-initiation， teamwork spirit and willingness to work under pressure

- e_cellent written and oral communication skills in both english and mandarin chinese， including both technical and business writing， documentation and presentation skills

- willing to travel

岗位职责:

作为高级税务顾问，您将：

- 负责处理税务合规和咨询工作

- 草拟报告供经理审阅，确保团队成员的工作和行为符合德勤政策和质量/绩效标准。

- 负责审阅下属工作，确保其对自己客户组合的服务达到专业标准

职位要求:

- 税务，会计，金融，法律及相关专业大学及以上学历

- 拥有会计职业资格或中华人民共和国国注册税务机构或律师资格者为佳

- 超过两年会计师事务所、律师事务所或税务局税务服务部门从业经验（四大会计师事务所尤佳）

- 理解税务政策、条款、法规

- 很强的分析能力，勤勉敬业，致力于向客户提供卓越服务

- 成熟，积极主动，激励团队

- 良好的商业意识，优秀的磋商和沟通技巧，自我激励，具备良好的团队合作精神，抗压能力强

- 优秀的中英文口语和书面表达能力，包括专业技术和业务写作技巧，文档归整和演讲技能

- 愿意出差

business introduction

deloitte ta_ provides comprehensive range of ta_ consulting services to our client to ma_imize the efficiency and effectiveness of their assets.

major services offerings

- global employer services

- indirect ta_

- international and m&a ta_

- lead ta_ services

- research & development

- transfer pricing

something to know about us

- advisor to chinas ministry of finance on the development of the ta_ system since 1993

- recognized as top ta_ advisors for hong kong sar and the chinese mainland by international ta_ reviews annual survey

- best transfer pricing service provider for the si_th consecutive year by euromoney magazine

- organizer of the deloitte national ta_ championship

业务介绍

德勤税务服务部门为我们的客户提供全面的税务咨询服务，帮助客户提高资产周转速度、资产效益率。

我们主要提供的服务有：

- 雇主人力资源全球服务

- 间接税服务

- 国际税收和企业并购重组服务

- 企业税收服务

- 研究开发服务

- 转让定价服务

第11篇 analyst / assistant manager, restructuring services岗位职责要求

职位描述：

kpmg’s restructuring team offers a range of services to financial institutions and investors on npl transactions and provides solutions to companies， their stakeholders and individuals in financial distress. our services include:

- npl advisory sell side

- npl advisory buy side

- financial restructuring

- soe reform advisory

- amc advisory

- credit risk advisory

- crisis cash management

- formal insolvency work

you will be involved in a diverse and interesting range of assignments including the reporting on and researching the financial condition of distressed companies; helping to provide restructuring solutions， and managing the assets and estates of both corporations and individuals.

responsibilities

- assisting the project team in the day-to-day operation of engagements

- ensuring the compliance to both internal and statutory requirements

- reporting to the engagement partners / managers on a regular basis

e_perience

- a degree holder preferably with a professional qualification in accounting

- 2-5 years’ e_periences in at least one of below areas

- chinese bank’s credit & risk management， asset preservation， or special assets management

- asset management company

- regulator， such as china banking regulatory commission (cbrc) or state-owned assets supervision and administration commission (sasac)

- law firm – restructuring and non-performing loan focus

- big 4 – financial services audit， transaction services or restructuring services advisory

- relevant npl transaction， corporate recovery or restructuring e_perience would be an advantage

- a self-motivated team player with strong communication and analytical skills

- willingness to travel

- proficiency in both english and putonghua is essential

第12篇 clientservicespecialist(csc)客服专员岗位职责职位要求

职责描述：

principal activities （主要工作内容） · becomes familiar with assigned clients and uti supporting teams（熟悉所负责客户和公司内部相关支持团队） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客户托书，取得客户运输指示，通知相应分公司操作团队安排) · centrally receives quote enquires and complete quote on time (集中接受客户询价，按时完成报价) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系统或手工报表给所负责客户，如货物状态更新、运输时间汇总、费用确认清单等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中响应客户服务方面的疑问/反馈，调查原因并协调其他支持团队解决问题) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主动监控急货和特殊货物的主要操作点，如超常和高价值等，及时更新结果给客户) · enters data into client or uti if required.(输入客户或uti系统所需数据) skills/background/qualifications/e_perience 录用条件 1. college degree or above （大专或以上学历） 2. round 3-5years working e_perience on customer service or operation in forwarding industrial（3-5年国际货运代理行业的操作或客户服务工作经验） 3. fluent english in oral， writing and listening(cet-4)（英语熟练，大学英语四级水平） 4. knowledge on operation process(air or ocean) （了解货运代理作业流程） 5. good communication skills （良好沟通技巧） 6. hard and team worker （团队合作，工作努力） 7. good computer skills. well versed in office software， especially on word，e_cel and ppt （良好电脑应用技能）

岗位要求：

学历要求：大专

语言要求：不限

年龄要求：不限

工作年限：3-5年

第13篇 consultant - financial service legal岗位职责描述岗位要求

职位描述：

岗位职责：

identify， develop and manage client business/relationships in a competitive environment. this can be with businesses of all sizes from global multinationals down to rapidly growing smes.

assess and respond to the needs of each particular client/candidate or assignment and advise on suitable methods to ensure timely delivery.

client details

michael page international has 40 years e_pertise in professional services recruitment. over this period weve grown organically to establish ourselves as one of the best-known and most respected consultancy companies， employing more than 5，000 people in 163 offices and 35 countries worldwide.

as a recruitment consultant at michael page， you can be confident that each day will bring a fresh new challenge. within one of the most fast-paced and dynamic industries globally， michael page are a world leading ftse 200 business with operations covering 5 continents， and over 20 disciplines. consultants are involved in full cycle recruitment and will be responsible for a particular portfolio of clients/candidates， specialising in recruiting middle to senior management positions.

as a recruitment consultant in legal， you will be corporate with top notch pe/vc， insurance， bank as well as fin-tech and hedge fund clients; you will be represent top legal lawyers in red circle firm，， magic circle firm and wall street firm based on clients assignment or new business from development.

you will be trained as a 360 consultant in aspects of business development， commercial based sailing， client focused negotiation/bar gin as well as various management & influencing method to c/b.

you will have e_posure to global talent support with systematically training flow， as well as international rotation program.

description

identify， develop and manage client business/relationships in a competitive environment. this can be with businesses of all sizes from global multinationals down to rapidly growing smes.

assess and respond to the needs of each particular client or assignment and advise on suitable methods to ensure timely delivery.

significant networking to attract new candidates.

building relationships with candidates and clients.

offer consultative cv and interview advice to candidates.

source suitable candidates (either from the database or specific advertising campaign) and brief them on the opportunities offered by the client.

manage the recruitment process through interview to offer stage and beyond.

creating opportunities by networking

profile

previous e_perience as a recruitment consultant is desirable but all candidates must be able to demonstrate strong desire to succeed and be career orientated.

generally youll have an e_cellent opportunity to succeed if you can answer yes to the following questions:

_ can you demonstrate the ability to develop both new and e_isting business

_ can you demonstrate first-class communication skills

_ do you have: entrepreneurial spirit， enthusiasm， drive and determination

_ are you self motivated and competitive

_ are you adaptable

_ can you sell a service rather than price

_ can you change your style of delivery depending on your audience

e_perience with a legal/financial service business is a plus

job offer

competitive salary; sharing and energetic environment; clear promotion and career track path;

20 days annual leave

birthday gift

lu_ury commercial social insurance

you will be trained as a 360 consultant in aspects of business development， commercial based sailing， client focused negotiation/bargain as well as various management & influencing method to c/b.

you will have e_posure to global talent support with systematically training flow， as well as international rotation program.

page group china is acting as an employment agency in relation to this vacancy.

职位要求：

e_cellent academic and intellectual background; e_cellent communication with fluent english， overseas study/working e_perience is a plus; result driven with open/growth mindset.

第14篇 service delivery team leader(associate director)职位描述与岗位职责任职要求

职位描述：

your role

are you a great manager are you able to motivate people to achieve the e_tra-miles are you pragmatic and know how to solve problems do you challenge people and aim to increase efficiency and drive performance if yes， then you are precisely the person we are looking for!

- people management (i.e. coaching your team to successfully support daily activities， continuous and transparent communication of strategy and goals， forecasting & planning)

- process， knowledge and skills development (i.e. coaching employees， driving organizational efficiency and ensuring service-oriented mindset.

- ongoing improvement of status-quo by defining working standards (tools， benchmarks， best practice， shaping the industry).

- capacity planning and productivity monitoring of daily activities with support of key performance indicators (kpis)， service level agreements (slas)， data quality checks， evaluations and reporting.

- escalation management (ensure timely handling of escalations， actively communicate risks and issues to senior management， define remediation plans and monitor e_ecution closely).

- work with other tlcs (trade & lifecycle controlling services ) stakeholders as well as regulatory transaction reporting teams to properly address issues raised.

- actively and continually provide ideas and e_ecute on process improvements in the e_ception management and data quality of submission to clients.

- be the subject matter e_pert in all team activities and support teams and peripheral stakeholders.

- project management activities – assisting with end to end support around imo initiatives including conducting initial impact analysis， tracking for deliverables and following up with management and imo staff.

- take ownership of tracking， updating issue and action logs.

your team

while based full time in shanghai/wu_i， youll be working in a global team responsible for functions supporting trade & lifecycle controlling services. in our collaborative culture， the team works closely with a number of other teams to ensure ubss obligations are met. you will work with people from all walks of life making this team diverse， sharing ideas and e_periences to achieve common goals. we have 260+ colleagues with growing size. we also support regulatory transaction reporting to a variety of regulators. you will join as one of sub-team to initially carry responsibility for one region. as a line manager you will be responsible for a team between 4 and 20 people， and your primary role consists of ensuring team performance and people management.

your e_perience and skills

you have

-minimum bachelor degree

-fluency in both oral and written english， in person and remotely (english qualification will be considered)

-e_perience in managing a team and coaching/ motivating others

-e_perience in operational risk and controls/ operation/ regulatory transaction reporting in the financial service industry would be required

-escalation awareness would be required

-vba skills would be preferred

-knowledge on robotics (automation anywhere， cognitive solution，.etc. ) would be preferred

-maintained key performance indicators to meet service level agreements

-a track record of delivery

you are:

-communicative and enjoy interactions with internal and e_ternal clients

-reliable and service-oriented (is natural for you)

-focused on individual and team performance， always striving for e_cellence

-high integrity and commitment: determined to deliver results demanded by self or others， seeks challenging targets

-good at time-management

-a risk manager who observes issues， document solutions， improves processes， standardizes procedures and controls risks

-always fle_ible when needed

hire location shanghai/wu_i， china

about us

e_pert advice. wealth management. investment banking. asset management. retail banking in switzerland. and all the background support. thats what we do. and we do it for private clients， institutions and corporations around the world. we are about 60，000 employees in all major financial centers， in almost 900 offices and more than 50 countries. do you want to be one of us

what we offer

together. that’s how we do things. we offer talented people around the world a supportive， stimulating and diverse working environment. we’ll value your passion and commitment. and reward your performance. why ubs video

take the ne_t step

are you truly collaborative succeeding at ubs means respecting， understanding and trusting colleagues and clients. challenging others and being challenged in return. being passionate about what you do. driving yourself forward， always wanting to do things the right way. does that sound like you then you have the right stuff to join us. apply now.

第15篇 beijing service representative岗位职责描述岗位要求

职位描述：

job purpose:

the senior service representative will be a professional and an e_pert in the service operation. you will be recognised by the provision of a totally professional service to a variety of customers， in support of a range of engines and/or assortment of aircraft types.

you will be the primary interface on all aspects of the business including technical issues， provision of spares， warranty claims and preparation of business contracts.

key accountabilities (but not limited to):

to manage the in service customer relationship with major customer account

drive customer satisfaction / compliant targets and delivery， including proactive management of issues to resolution

support team leader/line manager to create business review meeting pack; conduct regular technical review， totalcare review and working together team

rollover campgain coordination plans with both intenral and e_tenal customers

identify possible ways to improve the service support activity， promoting such ideas with the team leader/line manager

provide customer input on business forecasts， fleet plans and shop visit plans

identify sales and service opportunities

be capable of undertaking the most difficult of postings often at short notice

support other service rep when needed

back up customer commercial representative for debt collection

requirements:

base technical or business qualification

at least 2 years technical and operational support e_perience in the aerospace sector

good english spoken and written skills

it proficient

preferred:

previous service representative e_perience stronly preferred

engineering degree

people / team management e_perience

e_perience working within an international company

第16篇 advisory - financial service - pi - strategy consulting - senior / mgr岗位职责要求

职位描述：

job description & responsibilities

• deliver hr advisory works for financial service clients， key competency may includes:

- corporate governance， org structure

- position setting

- performance management and salary system designs

- talent management

- hr function transformation

• day to day deliverable

- gathering and consolidate industry data / benchmarking studies

- conduct client interview and data analysis

- framework design， solution development and implementation

- managing the project stream

- lead and build effective teams， coaching， mentoring team members.

• business development supports

- prepare proposal， conduct industry research

- invest in client relationships

• frequently travel required

reporting structure & key relationships

reporting to: senior manager， director， partner

requirements

• more than 3 years of consulting e_perience in leading hr consulting firm is a must for senior level; more than 5 years of consulting for manager level;

• have five or above relative projects e_perience;

• bachelors degree or above from a top-tier university， mba is preferred;

• professional knowledge and e_perience:

- master of consulting methodologies and frameworks

- master in compensation and benefits design or performance management，

- e_perience in capacity model is a huge plus

- familiar with dynamic and development trend of financial industry

- familiar with the industry best practices

- proven capabilities to take the stream lead role of midsize projects

- internal/e_ternal industry resource network

• e_cellent spoken and written skills in english and mandarin;

• good project management skill， multi-tasking ability to manage multiple project at once; and

• confident and mature with ability to build new client relationship while maintain current clients.

第17篇 学习服务顾问service consultant id-33029岗位职责要求

职位描述：

position/职位: service consultant/服务顾问

product/产品线: ef english centers/英孚成人英语中心

synopsis

概述

responsible for creating a welcoming center atmosphere for customers， providing customers with quality service; support com and liaise with the other functional team to ensure three primary targets can be met:

1) create high level service and e_cellent customer e_perience;

2) control center cost and optimize operating process;

3) contribute to the growth of center net internal revenue.

负责营造一个以客户服务为导向的中心环境，为客户提供优质的服务;支持服务运营经理并与其他职能 部门协作确保以下三项目标的达成:

1) 打造高标准的服务， 优化客户体验;

2) 控制中心成本和优化 运营流程;

3) 促进中心净内部收入的良性增长。

qualification

资质要求

education: bachelor degree or above.

学历:本科或本科以上学历。

e_perience: 1 year or above service relevant working e_perience/6 months or above education relevant working e_perience are preferred.

经验:一年及以上服务行业相关工作经验者或半年以及以上教育行业相关工作经验者优先。

language ability: e_cellent communication skills in english， cet-6 or above， tem-8 would be a plus.

语言能力：出色的英语交流能力，持大学英语6级以上证书；持英语专业8级者更佳。

key responsibilities 
主要职责

assist com to drive center operational and service e_cellence， creating a customer-focused service organization， where customer can enjoy their e_perience at an ef center.

协助服务运营经理提高运营效率和服务质量、营造一个以客户服务为导向的工作环境，从而提 高客户在 ef 中心的体验满意度。

create pleasant physical environment and e_cellent english learning atmosphere. ensure english is the major language in center.

营造舒适的中心学习环境和良好的英语学习氛围。确保英文在中心作为主要沟通语言。

responsible for student’s satisfaction and service coverage. accurately e_ecute company standard student lifecycle system for assigned students， eg: set up student’s personal study plan (psp)， and follow up with student on an on-going basis through multiple communication channels， handle e_ceptional case.

负责中心学生满意度以及完成学生跟进覆盖率。按照公司标准的学生学习周期管理服务流程， 对自己所负责的学生进行相应的跟进。例如:制定学生个人学习计划，并能通过多种沟通渠道 持续地跟进学生，处理学生投诉。

improve customer’s e_perience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.

针对不同类型客户的服务需求，提供相关的服务项目，从而提高客户的整体体验;根据学生的 学习进展及时地调整服务项目。

collaborate with course consultants and trainers to contribute to the growth of center net internal revenue， including course renewal， upgrade and referral.

配合中心课程顾问和培训师促进中心净内部收入的良性增长，包括课程续约、升级和推荐。

carry out other administrative duties at this role， including reception and other relevant customer services， etc.

履行其他涉及到该职位的行政职能，包括客户接待和其他相关客户服务工作等。

implement national policies and processes， ensuring center’s operations is compliance with national standards.

贯彻执行总部制定的相关政策和流程，确保中心的运营符合全国标准。

support com in optimizing center cost.

协助服务运营经理进行中心成本优化管理。

other duties and responsibilities assigned by the company when needed.

其他根据公司需要所授予的职责和责任。

职业发展：

·定期的职业评估为你提供广阔和公平的职业发展空间.

晋升通道：

·学习服务顾问-资深学习服务顾问-客服主管-中心运营经理.

我们提供：

1. 有竞争力的薪资，极具诱惑力的奖金；

2. 完善的社会保险及商业保险，年度体检；

3. 国家规定的法定节假日，带薪年假（10-15天），海外旅游及丰富奖品奖励；

4. 员工本人可享受免费的英孚英语培训；

5. 快速及完善的晋升以及培训体系，为你职业发展目标量身订造在职培训课程；

6. 工作地点均在市内地铁沿线，交通便利.

加入ef英孚教育成人英语培训中心，你将加入一家充满活力的公司！

工作地点：

市内所有英孚中心，具体工作中心根据实际情况统筹安排。

第18篇 serverless/faas 研发工程师职位描述与岗位职责任职要求

职位描述：

工作职责：

1、负责字节跳动 serverless/faas的设计与研发工作，打造高可用，易扩展的无服务器平台。

任职要求：

1、扎实的编程能力，较强的算法和数据结构功底

2、有大规模分布式系统实践经验，擅长对现实问题进行建模并运用解决

3、熟悉go，python，c++，java等任意一种或多种语言

4、具备高并发、多进程、多线程服务端开发经验

满足如下条件优先：

1、有微服务相关项目经验，对serverless相关有较深了解

2、有docker、mesos、kubernetes、swarm等开源或自研的容器经验熟悉aws lambda、google function、azure function等产品的

第19篇 serviceengineer岗位职责

digital product manager key responsibilities:

• develop long-range product strategies for future positioning, growth, and management of the digital products in the industry segment including oil & gas, power, water & environment, semiconductor and other flow manufacturing or discrete manufacturing. this includes identifying, establishing and managing strategic relationships with customers, commercial team and industry opinion leaders (understand market, e_perts on the customers on the products and how to fulfill the needs)

• serve as product champion with internal stakeholders, regional teams, global teams and directly with key accounts. maintain close interaction with field organization (e.g., sales and technical support) through training and active participation in the customer visits, and customer support

• champion successful developments and launches through requirement collection, development, and testing and go-live. working closely with cross-functional teams, the digital product manager owns the ultimate successful launch target of new product introductions (npis) (product owner)

• manage the life cycle of the e_isting product portfolio. responsibilities include product release planning, management across the customer value, sku creation and intellectual property measures

• work collaboratively with other product managers and key functional stakeholders across the division product management teams

key requirements:

• bachelor’s degree in an applicable discipline with strong analytical skills and a general knowledge base of biological sciences. an mba is strongly preferred

• 3-5 years’ e_perience in a similar product management, marketing, or business development role including e_perience in product line management, strategic marketing, and operations management

• prefer 5-8 years’ working e_periences in multinational company, have strong digital background and e_perience on business partnership/engagement role in r&d center

• strong communication (written and verbal) both in english and mandarin. demonstrates e_ceptional interpersonal, relationship building, project management and planning/prioritization skills

• proven ability to identify strategic opportunities, set and aggressive objectives, as well as drive key business priorities

• e_perience on product development by agile, devops methodology and design thinking process key responsibilities:

• develop long-range product strategies for future positioning, growth, and management of the digital products in the industry segment including oil & gas, power, water & environment, semiconductor and other flow manufacturing or discrete manufacturing. this includes identifying, establishing and managing strategic relationships with customers, commercial team and industry opinion leaders (understand market, e_perts on the customers on the products and how to fulfill the needs)

• serve as product champion with internal stakeholders, regional teams, global teams and directly with key accounts. maintain close interaction with field organization (e.g., sales and technical support) through training and active participation in the customer visits, and customer support

• champion successful developments and launches through requirement collection, development, and testing and go-live. working closely with cross-functional teams, the digital product manager owns the ultimate successful launch target of new product introductions (npis) (product owner)

• manage the life cycle of the e_isting product portfolio. responsibilities include product release planning, management across the customer value, sku creation and intellectual property measures

• work collaboratively with other product managers and key functional stakeholders across the division product management teams

key requirements:

• bachelor’s degree in an applicable discipline with strong analytical skills and a general knowledge base of biological sciences. an mba is strongly preferred

• 3-5 years’ e_perience in a similar product management, marketing, or business development role including e_perience in product line management, strategic marketing, and operations management

• prefer 5-8 years’ working e_periences in multinational company, have strong digital background and e_perience on business partnership/engagement role in r&d center

• strong communication (written and verbal) both in english and mandarin. demonstrates e_ceptional interpersonal, relationship building, project management and planning/prioritization skills

• proven ability to identify strategic opportunities, set and aggressive objectives, as well as drive key business priorities

• e_perience on product development by agile, devops methodology and design thinking process

第20篇 sr.fieldserviceengineer岗位职责

零部件开发工程师 博格华纳汽车零部件(宁波)有限公司鄞州第一分公司 borgwarner automotive components (ningbo) co., ltd. no. 1 branch office(分支机构) 博格华纳汽车零部件(宁波)有限公司鄞州第一分公司 borgwarner automotive components (ningbo) co., ltd. no. 1 branch office(分支机构) position summary:

component engineer is responsible for basic platform components and function system, including developing, validation, analysis, releasing and problem solving. internal as well as customer specific needs to be conducted during developing or validation. component engineer needs to well handle between application spec, cost, weight, performance, durability, life time, manufacturing, assembly during development, and get align with cross function team for above aspects. and component engineer needs to make evaluation, risk assessment, conclusion when components or system is with issue from technical aspects, and well corporate with cross function team to solve component and function system problems. component engineer also need to lead basic components localization validation and provide technical conclusion. component engineer needs to strictly follow development process, create necessary documents like engineering specification, technical drawings, intelligence patent, and well document them.

accountabilities

 developing and validation function system and basic components

 leading and tracking developing and validation timing well, meet customer and internal milestone.

 define validation details, and well tracking procedure of testing, lead post testing analysis, tear down, to reach a right conclusion.

 reporting to supervisor or other stakeholder about developing and validation progress on time.

 close work with application engineering, to make sure new components could be successful launched in customer project flawlessly.

 close work with global r&d, e_changing china basic components and function system development status.

 close work with cross function team including supplier chain, quality, in-house manufacturing, to align new design and spec could be feasible for manufacturing, with acceptable cost.

 creatives in new component design

 any other tasks assigned by supervisor.

 employees should strictly abide the ehs rules and regulations and behavior guide line in the plant; wear ppe in right way; actively participate in ehs training; do housekeeping at work; report accidents and unsafe issues immediately, join the accident disposal. specific presentation can be reached in tms system and individual job description.

education / e_perience

 bachelor degree or above in mechanical engineering or similar

 2 years working e_perience or more in the automotive industry, turbocharger or aero plane engine(gas turbine) preferred, supplement e_perience is beneficial

 deep knowledge of mechanical and structure design.

 basic understanding of manufacturing process in automotive sector – automotive components or turbocharger is beneficial. theoretical background of tc is preferred

 knowledge about 2d drawings and it’s correlation to 3d real parts

 professional verbal and written communication skills and ability to manage technical details with customer

 team player and good organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines

 professional verbal and written communication skills essential

 strong ability of using english in verbal and written form is preferred, german language (or others) is beneficial

 proficient with standard microsoft office products