rma岗位职责14篇

岗位职责是什么

rma，即return material authorization，是企业中负责处理退货、换货和维修等售后服务流程的岗位。这个角色在客户满意度、库存管理和产品质量控制中扮演着关键角色。

岗位职责要求

1. 熟悉产品知识：rma专员需要深入了解公司的产品线，包括功能、性能和常见问题，以便准确诊断和处理退货原因。

2. 强烈的客户服务意识：必须具备优秀的沟通技巧，能耐心、友好地处理客户的问题和疑虑，确保客户满意。

3. 细心和精确：在处理退货和更换请求时，需确保每个细节都准确无误，防止错误操作导致的额外损失。

4. 协调能力：与各部门如销售、物流、生产和技术支持紧密合作，确保售后流程顺畅。

5. 法规遵从性：理解并遵守相关退换货政策、消费者权益保护法和公司内部规定。

岗位职责描述

rma专员的主要工作是管理从客户接收的退货请求，分析问题源头，决定是维修、替换还是退款。他们需要记录每一次交互，更新客户订单状态，并跟踪商品的返回和处理进度。此外，他们还需协调内部资源，如联系仓库安排回收到货，通知技术团队进行故障排查，甚至参与产品质量改进的讨论。

在处理过程中，rma专员需要保持与客户的有效沟通，及时提供更新，解答疑问。他们要维护公司形象，即使在面对困难情况时，也能以专业和公正的态度处理。他们还负责收集退货数据，分析退货趋势，为改进产品和服务提供反馈。

有哪些内容

1. 审核退货申请：评估退货原因，确认是否符合公司退货政策，授权退货流程。

2. 问题诊断：与客户沟通，了解问题详情，可能需要与技术部门协同分析故障原因。

3. 订单管理：更新退货订单状态，确保信息准确反映在系统中，便于内部追踪和客户查询。

4. 协调物流：安排退货商品的运输，与仓库协调接收和检查退货。

5. 决策制定：根据商品状况，决定是修理、替换还是退款，确保决策合理、公正。

6. 数据分析：收集和分析退货数据，识别潜在的产品问题或服务改进点。

7. 沟通协调：与销售团队共享退货信息，协助处理可能的客户关系问题。

8. 文件管理：保持完整记录，包括与客户的通信、退货报告和处理结果，以备后续参考。

9. 改进建议：基于退货分析，提出产品改进和流程优化建议，促进公司持续发展。

rma专员的工作是连接客户、内部团队和产品之间的桥梁，通过高效、专业的服务，提升客户满意度，同时促进公司的质量和运营改进。

rma岗位职责范文

第1篇 rma维修工程师岗位职责

1、负责对设备、设施进行安全检查；

2、负责设备日常的安装维护；

3、进行综合维修的日常工作；

4、为设备提供技术支持，对设备的选用提供合理的建议和修改意见。

第2篇 w_d_ - bioinformatics leading data scientist职位描述与岗位职责任职要求

职位描述：

职责描述：

leads strategy， design， development and implementation of statistical and modeling projects within w_d_ and mayo clinical.

provide statistical solution/insight for r&d and clinical projects. the efforts include study design， patient recruiting， data collection， data curation， data mining and clinical report. provide guidance to the clinical and regulatory teams regarding conclusions and inferences from the data package.

ensure the statistical deliverables such as they are consistently compliant， in timing and quality， with sops and departmental standards.

design and apply statistical/mathematical models and ai methodologies to support marketing， icl， finance and other departments. oversee the unmet needs of data analytics and contribute to the companies’ business strategies.

collaborate with internal and e_ternal partners including hospitals， academic institutes and other industries.

stay up-to-date and be familiar with new technologies and anticipate and e_ploit use of new technologies that impact decision making in diagnostics.

provide e_pertise for evaluation of e_ternal opportunities.

任职要求：

ph.d. in statistics， biostatistics or related fields. e_perience in ivd/health care/ pharmaceutical company/biotech is preferred.

familiar with linu_ system and skill in sas， r， python/perl programming. hands-on e_perience with database system and cloud development/application is a plus.

solid e_perience with clinical and pre-clinical data analysis， modeling， artificial intelligence and data visualization.

e_cellent communication skills (verbal and written) in both english and chinese

proven skills at developing and managing varied relationships within and outside the company

第3篇 application consultant-pharma岗位职责描述岗位要求

职位描述：

job descriptions/职位描述：

application consultant-pharma will be responsible for supporting and training the key account in pharma related insustry and focus on total solutions of testo solution products application.

this role is based in shanghai that serves with defined ka customer. the candidate will be the first group of our solution team in testo china.！

产品应用顾问-医药， 此职位主要负责医药行业内相关的大客户的产品应用支持与培训等工作， 并关注这个行业内来相关德图的解决方案产品的应用支持。此职位是在上海及负责相关的大客户工作，合适人选将会成为我们___支解决方案团队的成员！

main reponsibilities/主要职责

1.responsible for technical support at pre-sale stage， i.e. demand analysis， preliminary system design， etc.

负责医药解决方案售前技术支持，如需求分析，系统方案设计等。

2.coordinate with sales and product management teams， proactively develop new application areas of testo product& solution in pharmaceutical industry.

协调销售、产品团队，积极拓展德图产品及系统在医药行业的应用领域。

3.provide new product certification & technical support， internal technical training etc.

新产品的认证，技术支持，内部培训等。产品技术资料的翻译、编制、更新等。

4.support pharmaceutical industry key account development.

支持医药解决方案大客户的开发及维护。

5.at project e_ecution stage， conduct technical handover/briefing to e_ecution team and afterwards， act as technical consultant to the project e_ecution team.

在医药解决方案项目执行阶段，同项目执行团队进行技术交接，并在之后扮演技术顾问的角色。

6.provide project qualification and validation support to project e_ecution team. if required， application consultant shall participate in the project qualification/validation work.

为项目执行团队提供项目验证及确认支持。如有必要，需要参与到项目验证及确认工作中。

main requirement / 主要岗位要求

1.min. university degree in pharmaceutical engineering or automation related discipline.

制药工程或自动化相关专业大学以上学历。

2.min. 5 years relevant e_perience in pharmaceutical industry.

制药行业5年以上相关工作经验。

3.understanding of environmental monitoring application and relevant regulatory requirement.

深入理解医药行业环境监测应用及相关法规要求。

4.understanding of gmp/gsp

深入理解gmp/gsp法规

5.good communication skills in chinese & english， coordination skills. regular travelling to project/customer locations is e_pected.

良好的中英文沟通能力，协调能力并能适应短期出差。

第4篇 bi specialist(informatica)职位描述与岗位职责任职要求

职位描述：

-skill set:

•bachelor degree in it related disciplines

•2+ years e_periences in etl development with informatica powercenter

•good understanding of sql tuning， etl and dwh methodology

•be familiar with oracle and sql server

•1+ years e_periences in informatica powere_change configuration and real time data processing

•knowledge in insurance application and acord is added advantage

•team player， and able to work independently and efficiently to meet deadlines.

•good command of english and cantonese in written and reading is preferred.

-job description:

•prepare etl lower level design

•conduct etl development and with support sit and uat

•project quality assurance

•prepare production deployment packages and support production deployment

•bau support

-岗位要求：

•计算机相关学科学士学位，3年以上工作经验；

•在informatica powercenter的etl开发方面有2年以上的经验，能够很好地理解sql调优、etl和dwh方法

•1年以上informatica powere_change配置和实时数据处理经验，熟悉oracle和sql serve

•具有保险应用和acord方面的知识

•团队合作精神，能够独立高效地保质保量地完成工作。

•良好的英语和广东话书面和阅读能力优先。

-岗位职责：

•准备etl下层设计，进行etl开发，并支持sit和uat

•项目质量保证

•准备生产部署包并支持生产部署

•bau支持

第5篇 juniormarcommanager岗位职责职位要求

职责描述：

the responsibility is:

1. support sr. marcom manager on yearly communication strategy， peak campaign development and assets creation.

2. lead campaign development and assets creation for foundation+ projects.

3. agency daily management to make sure on-time and quality delivery.

4. steer the alignment internally.

5. daily financial support， including po， contract， payment

6. filing and other paper works， ie. assets archive.

7. monitor brand compliancy according to philips guidelines

requirement:

1. good english in writing， reading and speaking

2. have at least 3 years working e_perience in marketing/communication e_perience (atl preferred)， in client side or 4a agency

3. personality is important: result-oriented， down-to-earth， eager to learn， be detail（踏实仔细，聪明好学的）

4. good communication skill to manage internal stakeholders.

5. able to work under pressure and comple_ity.

薪资：根据个人背景而定

福利：五险一金，人身意外保险，员工活动

岗位要求：

学历要求：本科

语言要求：不限

年龄要求：不限

工作年限：3-4年经验

第6篇 business transformation manager岗位职责描述岗位要求

职位描述：

we are looking for a candidate at manager level with the potential of rapid career development within our business transformation team.

responsibilities

- lead and support business development activities， including opportunity identification， proposal development and response， and other pursuit activities with particular focus on banking/capital markets， asset management， and/or insurance

- support delivery of advisory services to financial services clients， primarily with services related to business transformation， market entry， compliance management and project management

- develop， define， and deliver advisory methodologies for management consulting services targeted to specific segments within the financial services industry

- keep up-to-date with the latest regulatory and market trend in the financial services industry both globally and locally in china

- develop and maintain long-term client relationships and networks

- be actively involved in business development activities to help identify and research opportunities on new/e_isting clients

- oversee and mentor junior advisory staff; adhere to professional practice requirements and promote best practices

- manage medium to large sized team delivering large business transformation projects

qualifications

- minimum of five years of e_perience with business transformation， market entry， compliance management， and/or project management， at least half of which should be within the financial services industry， big-4 or equivalent; management consulting e_perience preferred

- understanding of the local china banking and securities regulatory environment with a focus on market entry and license application is a plus

- bachelors degree from an accredited college/university; pmp， certified ba， and/or scrummaster certification is a plus

- prior knowledge with managing a consulting practice/ team. e_perience attracting， developing， and retaining strong resources and building teams

- e_cellent written and verbal communication skills in both english and mandarin

- good problem solving and analytical skills

- willingness to travel

第7篇 rma岗位职责

产品销售经理 romaco集团 诺脉科国际贸易(上海)有限公司,romaco集团,诺脉科 职责描述:制药及化工工业设备及系统销售

任职要求:

-学历:大学本科及以上

-专业:化工、制药工程、生物工程、机械自动化

-不少于三年制药行业工作经验

-熟悉制药行业生产、工程或研发领域

-熟悉制粒生产线、压片、包装、无菌制剂等设备

-设备销售及市场经验

-流利的英文读写及交流能力(英语6级及以上)

-适应出差工作及独立工作能力

-良好的团队合作精神

-持有驾驶执照

第8篇 ordermanagement岗位职责职位要求

职责描述：

1. process order after sap booking

2. communicate with buyer and vendor for order status tracking

3. billing process

4. weekly report to customer for order status update

5. optimize process

6. manage current projects and monitor cost， quality and drive the commit schedule.

requirement :

1. good communication and interpersonal skills. strong responsibility and independent working capability

2. operation management e_perience with good oral and writing english

3. team work

4. understand import / e_port regulation

5. skills on e_cel， ppt ， good at vlookup， pivot table and various chart

6. careful， earnest ， trouble shooting and self motivited

7. prefer semi industry working e_perience

岗位要求：

学历要求：大专

语言要求：不限

年龄要求：不限

工作年限：无工作经验

第9篇 奢侈品店经理（香港海港城）-ermanno scervino岗位职责描述岗位要求

职位描述：

职责描述：

1、理解品牌定位和產品理念；

2、帶領、指導和督促團隊完成店鋪銷售指標；

3、維護品牌店的形象、環境、產品展示和人員的營業行為規範；

4、負責團隊建設，做好人員選拔、配備、培訓、考核等工作；

6、  瞭解市場動態，具備較強的分析和總結能力以及執行相應的市場推廣；

6、把控、優化店鋪銷售制度和營運流程。

职位要求：

1、 學士或以上學歷，有3-5年零售管理經驗（奢侈品牌服飾、珠寶、手錶等銷售管理經驗者優先）；

2、 具有良好的氣質及親和力，語言表達能力強；

3、 認真細心，勇於挑戰，銷售能力佳，適應度強；

4、 英語良好、掌握一定的辦公室操作軟體。

第10篇 rma工程师岗位职责

rma客服工程师(cqe工程师) 绿米联创 深圳绿米联创科技有限公司,绿米,绿米联创,绿米联创 岗位职责:

1、rma工作的监督管理;

2、跟进产品的品质状况,处理客户投诉并提供解决措施;

3、主导rma退机测试和数据统计,进行深入分析和改善,召集研发、业务、生产及品质人员建立定期(周/月)检讨总结平台, 跟进问题分析和解决;

4、跟进工厂对rma产品的维修;

任职要求:

1、大专及以上学历,理工科专业,从事质量管理工作5年以上;

2、熟悉rma作业及业务流程,熟悉售后管理;

3、略懂电子线路着优先;

4、工作细致认真,具备良好沟通能力,逻辑能力佳;

5、熟练使用品质工具进行数据统计和分析,有较强的品质意识和质量风险意识;

第11篇 rma工程师岗位职责任职要求

rma工程师岗位职责

岗位职责:

1.voc快速反馈

2.rma维修及分析

任职要求:

1、大专以上学历，3年以上相似工作经验;

2、具备音频类产品的维修分析能力;

rma工程师岗位

第12篇 pharmacist药剂师岗位职责

初级药剂师 p1 pharmacist position summary:

under general direction of the senior pharmacist/pharmacy director, the pharmacist performs a variety of professional level functions to assist in providing patients with optimum pharmaceutical care.药剂师在高级药师/药学部主任的指导下从事药学专业工作,帮助病人并为病人提供最优的药学服务。

二、

1.essential tasks:

provide optimal pharmacy service执行提供最理想的药学服务;

provide dispensing and checking service to ensure medication is issued to outpatient/inpatient patients efficiently and accurately提供审核处方和配药服务,以确保正确的药物被有效地分配;

assist in inventory management including restock, calculate cycle time and periodic inventory check.协助库存管理,包括补货,库存周期计算及库存盘点;

provide patient medication consultation and education based on doctor’s order为患者提供有关如何正确用药及遵医嘱的咨询;

assist superior pharmacist to do other assigned responsibilities to assure pharmacy service quality.协助上级药师完成其他指定职责,确保药学服务质量;

pharmacist in pivas adheres to safety requirements in the handling and preparation of chemotherapy and other agents according to current guidelines静脉药物配置中心的药师须遵守现有的标准,保证安全的调配包括化疗药物在内的其他制剂。

remark:

required to work irregular hours.

三、additional duties:

provide support to both pharmacy and other departments upon request 在需要的情况下支持药房及其他部门工作。

四、knowledge, skills, and abilities:

entry requirements:

knowledge of common chinese drug name, pharmacology, and practice of dispensing process 熟知中文药品名称,药理学及调配过程。

knowledge of government laws pertaining to drugs, narcotics and pharmacy practice. 具备药品、麻醉剂和药学实践方面的法律知识。

noble professional ethics 具备良好的职业道德品质。

fluency in written as well as spoken in chinese流利的中文书写及口语表达能力。

basic knowledge in word, e_cel,basic concept of his 基本掌握word及e_cel的使用,了解his的概念。

preferred attributes / e_posure:

e_cellent knowledge of both chinese and english drug name, pharmacology 熟知中英文药品名,扎实的药理学知识,优化调配过程的能力。

knowledge of drug information in english and chinese and familiar with drug formulary具备中英文药品信息知识,熟悉药物处方表。

knowledge of drug reference books and data search in work place 具备药物参考书和工作场所数据搜索的知识。

aseptic skills and knowledge of preparation of iv drugs静脉注射药物的无菌操作知识和技能;

e_plore new knowledge initiatively, keep abreast of new findings in the pharmaceutical field.能主动探索最新的相关知识,并能及时了解药学领域的新发现;

e_cellent knowledge and skill in computer systems, especially in his精通his类计算机技术;

good communication skills.和良好的个人沟通技巧;

fluency in english reading and speaking skills 流利的英语听说能力;

pro-active and versatile to adapt to different sets of tasks and finish job independently.积极主动并能应对各种不同的任务并能独立完成工作;

motivated and proactive work attitude积极主动的工作态度;

meticulous and hardworking做事严谨、工作认真。

remark:

applicants may be required to take trade tests on pharmacology and professional skills in chinese/english.

五、education, e_perience, and licenses/certifications:

entry requirements:

bachelor in clinical pharmacy or pharmacy 药学、临床药学全日制本科;

minimum 2 year work e_perience in a hospital/community pharmacy两年以上医院或社区医院药房相关经验。

pharmacist license or above by ministry of health 卫生部颁发的药师(初级)及以上的职称。

preferred attributes / e_posure:

bachelor or above in clinical pharmacy or pharmacy药学、临床药学全日制本科以上学历;

first degree is bachelor for master or above 硕士以上学历第一学历为全日制本科;

narcotic license by ministry of health 上海卫生部门颁发的麻醉药品及精神药品证书;

working e_perience in tertiary hospital pharmacy or international hospital pharmacy三级医院药房或国际医院药房工作经验;

working e_perience in pivas有在静脉配置中心工作经验。 position summary:

under general direction of the senior pharmacist/pharmacy director, the pharmacist performs a variety of professional level functions to assist in providing patients with optimum pharmaceutical care.药剂师在高级药师/药学部主任的指导下从事药学专业工作,帮助病人并为病人提供最优的药学服务。

二、

1.essential tasks:

provide optimal pharmacy service执行提供最理想的药学服务;

provide dispensing and checking service to ensure medication is issued to outpatient/inpatient patients efficiently and accurately提供审核处方和配药服务,以确保正确的药物被有效地分配;

assist in inventory management including restock, calculate cycle time and periodic inventory check.协助库存管理,包括补货,库存周期计算及库存盘点;

provide patient medication consultation and education based on doctor’s order为患者提供有关如何正确用药及遵医嘱的咨询;

assist superior pharmacist to do other assigned responsibilities to assure pharmacy service quality.协助上级药师完成其他指定职责,确保药学服务质量;

pharmacist in pivas adheres to safety requirements in the handling and preparation of chemotherapy and other agents according to current guidelines静脉药物配置中心的药师须遵守现有的标准,保证安全的调配包括化疗药物在内的其他制剂。

remark:

required to work irregular hours.

三、additional duties:

provide support to both pharmacy and other departments upon request 在需要的情况下支持药房及其他部门工作。

四、knowledge, skills, and abilities:

entry requirements:

knowledge of common chinese drug name, pharmacology, and practice of dispensing process 熟知中文药品名称,药理学及调配过程。

knowledge of government laws pertaining to drugs, narcotics and pharmacy practice. 具备药品、麻醉剂和药学实践方面的法律知识。

noble professional ethics 具备良好的职业道德品质。

fluency in written as well as spoken in chinese流利的中文书写及口语表达能力。

basic knowledge in word, e_cel,basic concept of his 基本掌握word及e_cel的使用,了解his的概念。

preferred attributes / e_posure:

e_cellent knowledge of both chinese and english drug name, pharmacology 熟知中英文药品名,扎实的药理学知识,优化调配过程的能力。

knowledge of drug information in english and chinese and familiar with drug formulary具备中英文药品信息知识,熟悉药物处方表。

knowledge of drug reference books and data search in work place 具备药物参考书和工作场所数据搜索的知识。

aseptic skills and knowledge of preparation of iv drugs静脉注射药物的无菌操作知识和技能;

e_plore new knowledge initiatively, keep abreast of new findings in the pharmaceutical field.能主动探索最新的相关知识,并能及时了解药学领域的新发现;

e_cellent knowledge and skill in computer systems, especially in his精通his类计算机技术;

good communication skills.和良好的个人沟通技巧;

fluency in english reading and speaking skills 流利的英语听说能力;

pro-active and versatile to adapt to different sets of tasks and finish job independently.积极主动并能应对各种不同的任务并能独立完成工作;

motivated and proactive work attitude积极主动的工作态度;

meticulous and hardworking做事严谨、工作认真。

remark:

applicants may be required to take trade tests on pharmacology and professional skills in chinese/english.

五、education, e_perience, and licenses/certifications:

entry requirements:

bachelor in clinical pharmacy or pharmacy 药学、临床药学全日制本科;

minimum 2 year work e_perience in a hospital/community pharmacy两年以上医院或社区医院药房相关经验。

pharmacist license or above by ministry of health 卫生部颁发的药师(初级)及以上的职称。

preferred attributes / e_posure:

bachelor or above in clinical pharmacy or pharmacy药学、临床药学全日制本科以上学历;

first degree is bachelor for master or above 硕士以上学历第一学历为全日制本科;

narcotic license by ministry of health 上海卫生部门颁发的麻醉药品及精神药品证书;

working e_perience in tertiary hospital pharmacy or international hospital pharmacy三级医院药房或国际医院药房工作经验;

working e_perience in pivas有在静脉配置中心工作经验。

第13篇 digital transformation & mes shopfloor manager职位描述与岗位职责任职要求

职位描述：

工作职责：

the asia digital transformation & mes shopfloor manager is responsible for the projects on digital transformation & mes that are delivered by the gis team.

the scope of the manager include china， india， korea， thailand， japan， vietnam & indonesia.

he ensures that the team follow-up and maintain mes applications: incidents analysis， support to users， development and deployment of corrective patches.

the main missions of the role are:

odefine & apply the digital strategy in coordination with asia cio and central application director

ofollow the mes deployment road map for asia， qualify and define project cost. follow project invoicing. report mes situation and solution with asia cio

omake sure mes & dt application meet users’ needs. organize & participate to regular coordination meeting with business group.

oorganize & improve mes support chain for asia

ocoordinating with other department in asia & europe to insure delivery of solution

oco-ordinate & support project team

omaintain high level of motivation within the team

odefine costs， timescales and standards to be met and monitore these through projects.

任职要求：

the ideal candidate will have/be:

minimum education level: undergraduate

e_perience:

oat least 10 years working e_perience

oat least 4 years e_perience working as manager in a it related position

skills and competencies

ocapacity to work in a team environment in an international conte_t (distributed teams)

overy good written and spoken english level

overy good written and spoken chinese level

第14篇 店经理-（上海商城店）-ermanno scervino岗位职责描述岗位要求

职位描述：

职责描述：

1、理解品牌定位和产品理念；

2、带领、指导和督促团队完成店铺销售指标；

3、维护品牌店的形象、环境、产品展示和人员的营业行为规范；

4、负责团队建设，做好人员选拔、配备、培训、考核等工作；

5、了解市场动态，具备较强的分析和总结能力以及执行相应的市场推广；

6、把控、优化店铺销售制度和营运流程。

职位要求：

1、三-五年以上零售管理经验（奢侈品牌服饰、珠宝、手表等销售管理经验者优先）；

2、本科以上学历，具备英语沟通能力者优先，形象气质佳；

3、具备销售、团队管理和协调能力；

4、良好的语言、文字表达能力，熟练操作电脑办公软件；

5、较强的责任心，工作态度认真，良好的职业操守。