空运出口操作岗位职责

岗位职责是什么

空运出口操作岗位是物流行业中至关重要的一环，主要负责组织和协调货物通过航空运输方式从国内出口至海外的过程。

岗位职责要求

1. 熟悉国际空运法规及流程，确保合规操作。

2. 具备良好的沟通技巧，能与航空公司、海关、货代公司等多方有效协作。

3. 能够准确计算和控制运输成本，为客户提供报价。

4. 精通各类单证处理，如商业发票、装箱单、空运提单等。

5. 快速应对突发事件，解决运输过程中可能出现的问题。

岗位职责描述

空运出口操作员的主要工作包括但不限于接收客户订单，分析货物信息，选择合适的航班和航线，安排货物打包、仓储及装机。他们需要与航空公司协调舱位，确保货物准时出运，并跟踪货物动态，及时向客户提供更新。此外，他们还需处理各种出口文件，确保符合目的地国家的进口要求，同时处理清关事宜，以确保货物顺利进入目标市场。

有哪些内容

1. 订单处理与航班安排：接收并核实客户的出口需求，选择最佳航班，预定舱位，确保货物按时出运。

2. 文件准备：准备并审核所有必要的出口文件，如商业发票、装箱单、原产地证明等，确保其准确无误。

3. 货物追踪与报告：实时追踪货物位置，提供货物状态更新，及时处理异常情况并向客户报告。

4. 成本控制与报价：评估运输成本，制定合理报价，协助销售部门与客户谈判合同条款。

5. 合规性审查：了解并遵守国内外相关法律法规，确保所有操作符合海关和贸易规定。

6. 客户服务：与客户保持良好沟通，解答疑问，处理投诉，提升客户满意度。

7. 风险评估与应急处理：识别并预防潜在问题，如延误、损坏或丢失，制定应急预案，迅速解决突发状况。

这个岗位需要在快节奏的环境中高效运作，对细节有高度关注，同时具备解决问题的创新思维和团队协作精神。通过专业的服务，为空运出口业务的顺畅进行提供坚实的保障。

空运出口操作岗位职责范文

第1篇 空运出口操作岗位职责

空运出口操作 m+r 华隆瑞锋国际货运(上海)有限公司,m+r,spedag,华隆,华隆瑞锋,华隆瑞锋 summary:

be responsible for the daily operation of air e_port shipment.

primary responsibilities:

1. communicate with overseas offices / agents for e_port shipment from china.

2. follow up overseas routing order shipment instruction.

3. good communication with internal colleagues and e_ternal suppliers/agents to ensure correct understanding on different service requirement. i.e. sop implementation and problem solving skills.

4. closer cooperation with space controller, documentation and airport operation.

5. strictly follow company’s standard and operation procedure in order to ensure effective workflow within the team.

6. build up good communication with the suppliers, agents and customers, give the correct guidance / information to the customer, and coordinate upon receiving actual goods / documents information.

7. daily shipment tracking and update information to the customers and overseas partners.

8. issue the documents and invoice to customers on time.

9. take care of each job’s profit & loss.

10. answer inquiries & settle problem with overseas office, report and escalate to superior for instructions in regard to tough issues.

addintional responsibilities:

1. to take up additional tasks as assigned.

2. back up for other team members when necessary.

knowledge and skill requirements:

1. college degree or above major in logistics, international trade or relevant.

2. 1-2 years’ e_perience in logistics, forwarding or relevant service industry, preferably in the airfreight e_port operation position.

3. familiar with the procedure of airfreight e_port operation and forwarding related knowledge.

4. cet-4 or above, good spoken and written english and chinese.

5. independent problem solving skill, patient and a good team player.

6. proficient in ms office.

7. hard working, responsible, good team player and can work under pressure.

8. good communication skills in email, phone, and interpersonal relationship.