店客户经理岗位职责汇编(4篇)

岗位职责是什么

店客户经理是零售或服务业中关键的管理角色，负责维护和提升客户满意度，确保店铺运营的顺畅，并驱动销售业绩的增长。

岗位职责要求

1. 具备出色的沟通技巧，能够建立并维护与客户和团队成员的良好关系。

2. 熟悉零售或服务行业的市场动态，了解客户需求和行业趋势。

3. 拥有良好的组织能力，能有效管理日常运营事务，如库存控制、人员调度等。

4. 具备解决问题的能力，能够迅速应对客户投诉和突发事件。

5. 强烈的责任心和团队领导力，能激励团队达成销售目标。

岗位职责描述

店客户经理的角色需要在多方面发挥作用，包括但不限于：

1. 客户关系管理：通过提供优质的服务，建立客户忠诚度，解决客户问题，提升客户满意度。

2. 店铺运营：确保店铺环境整洁，商品陈列有序，保持良好的库存管理，以优化销售流程。

3. 团队领导：培训和发展团队成员，设定并追踪销售目标，提供反馈和指导，营造积极的工作氛围。

4. 销售推动：分析销售数据，制定促销策略，引导团队实现销售增长。

5. 危机处理：及时处理客户投诉，协调内部资源，确保问题得到妥善解决。

有哪些内容

1. 定期进行客户满意度调查，收集反馈，改进服务流程。

2. 参与制定和执行销售计划，监控业绩指标，调整策略以提高销售额。

3. 组织团队会议，分享市场信息，激发团队创新思维和销售策略。

4. 与供应商协调，确保商品供应充足，质量符合标准。

5. 处理财务事务，如编制预算，跟踪支出，确保店铺的经济效益。

6. 与上级管理层沟通，汇报店铺运营状况，寻求必要的支持和资源。

作为店客户经理，需始终保持对市场的敏锐洞察，以适应不断变化的消费者需求，同时通过有效的领导和管理，确保店铺的持续成功。

店客户经理岗位职责范文

第1篇 酒店客户经理岗位职责

hotel account manager 酒店客户经理 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai based hotel account manager china (m/f) to proactively support our partner hotels in satisfying our customers needs and to acquire new partner hotels

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.

our business unit hrs hotel solutions takes care of the procurement of the hrs group. this means, our sales colleagues engage with our hotel partners in order to support them ma_imizing their distribution success. but also acquiring and bundling the best accommodations and conditions for our business and leisure customers is their passion.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs?

the challenge you are up for

• provide phone (inbound calls) and written advice to our hotel partners on issues regarding the best way they can market themselves via hrs

• process incoming correspondence in both mandarin and english

• closely cooperate with other departments in the company and provide a seamless flow of information

the commitment you bring

• professional training in the hotel industry

• initial professional e_perience in the hotel and/or tourism industry, including customer contact

• passion for customer support in online business/ecommerce

• commitment, ability to work independently and a customer-oriented, results-focused approach combined with very good communication skills

• fluency in mandarin and good command of english, spoken and written

the reward you get

• a high impact hotel sales role with high degrees of responsibility and autonomy

• plenty of room for personal growth and professional development

• a highly talented, passionate and international team that revolutionizes the travel industry

• strong team performance and a transparent results focus towards one shared direction

• a modern working environment

第2篇 4s店客户经理岗位职责

1、负责市场开发、客户维护和销售管理等工作；

2、负责年度销售的预测，目标的制定及分解；

3、确定销售部门目标体系和销售配额；

4、制定销售计划和销售预算；

5、负责销售渠道和客户的管理。

第3篇 4s店驻店客户经理岗位职责

1、负责市场开发、客户维护和销售管理等工作；

2、负责年度销售的预测，目标的制定及分解；

3、确定销售部门目标体系和销售配额；

4、制定销售计划和销售预算；

5、负责销售渠道和客户的管理。

第4篇 驻店客户经理岗位职责

1、负责市场开发、客户维护和销售管理等工作；

2、负责年度销售的预测，目标的制定及分解；

3、确定销售部门目标体系和销售配额；

4、制定销售计划和销售预算；

5、负责销售渠道和客户的管理。