宴会销售是一个专注于策划和销售宴会服务的职位,主要负责吸引和维护客户关系,为客户提供一流的宴会解决方案,以实现酒店或餐饮业务的收入增长和客户满意度。
1. 深入理解宴会市场动态,熟悉各类宴会活动的需求和趋势。
2. 具备出色的沟通技巧,能够有效传达宴会服务的价值和特色。
3. 精通销售策略和谈判技巧,能够在竞争激烈的市场环境中达成销售目标。
4. 能够独立管理宴会销售活动,从最初的客户接洽到后期的执行跟进。
5. 有良好的组织能力和时间管理能力,确保宴会活动的顺利进行。
6. 对客户服务充满热情,致力于提供优质、个性化的宴会体验。
7. 了解宴会成本结构,能有效地进行价格设定和利润分析。
宴会销售专员的工作主要包括与潜在客户建立联系,了解他们的需求和预算,提供定制的宴会建议。他们需要定期更新宴会菜单、场地布置和其他服务选项,以满足不同客户群体的需求。此外,他们还需与内部团队(如厨房、服务团队和设施管理部门)紧密合作,确保宴会的顺利实施。
1. 客户开发:寻找新的商业机会,通过电话、邮件或面对面交流,与潜在客户建立联系,推广宴会服务。
2. 方案制定:根据客户需求,设计宴会方案,包括场地布置、菜单选择、音响设备等细节。
3. 销售谈判:与客户进行价格和合同条款的协商,确保双方达成共识。
4. 服务跟进:从预订到宴会结束,全程跟踪服务,处理客户的疑问和特殊要求。
5. 关系维护:保持与现有客户的良好关系,定期进行回访,获取反馈,提升客户满意度。
6. 市场分析:研究市场趋势,分析竞争对手,调整销售策略以提高市场份额。
7. 团队协作:与内部团队协调,确保宴会的执行符合预期,解决可能出现的问题。
8. 报告编制:定期提交销售报告,分析业绩,提出改进措施。
总结宴会销售岗位,这是一个需要专业技能、人际交往能力和商业洞察力的角色,旨在通过高质量的宴会服务,推动业务增长,塑造品牌形象。
第1篇 宴会销售总监岗位职责
宴会销售总监 scrutinize and approve all contracts prepared by the village/space sales team considering effective yield management
set various village/space segment sales targets for all sales and drive performance of key accounts
projects, completes and submits along with f&b head monthly rolling forecast of meetings, conferences, e_hibitions/events, retreats and space rental revenues
assists to set up and administer the village/space sales incentive plan
collaborate with events management team to ensure all vip groups and functions are e_ecuted achieving, if not e_ceeding the client’s e_pectations
active participation of pre-conference/meeting beo meetings ensuring a successful transition of any group’s requirements
conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and e_ceed their e_pectations during their program
maintains positive relationships with all guests and vendors.
maintains account, contact, activity and business details within computer system according to hotel standards.
ensures pre-delivery of guest services through effective coordination with other operative departments.
prepares weekly, monthly, quarterly, and annual reports as required scrutinize and approve all contracts prepared by the village/space sales team considering effective yield management
set various village/space segment sales targets for all sales and drive performance of key accounts
projects, completes and submits along with f&b head monthly rolling forecast of meetings, conferences, e_hibitions/events, retreats and space rental revenues
assists to set up and administer the village/space sales incentive plan
collaborate with events management team to ensure all vip groups and functions are e_ecuted achieving, if not e_ceeding the client’s e_pectations
active participation of pre-conference/meeting beo meetings ensuring a successful transition of any group’s requirements
conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and e_ceed their e_pectations during their program
maintains positive relationships with all guests and vendors.
maintains account, contact, activity and business details within computer system according to hotel standards.
ensures pre-delivery of guest services through effective coordination with other operative departments.
prepares weekly, monthly, quarterly, and annual reports as required
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