汽车技术顾问岗位职责

岗位职责是什么

汽车技术顾问是汽车行业中的关键角色，他们负责为客户提供关于车辆技术方面的专业咨询和服务。此职位需要深厚的汽车专业知识，以及出色的沟通技巧，以便能够准确地理解客户的需求，并提供相应的解决方案。

岗位职责要求

1. 拥有汽车工程或相关领域的学士学位，以及至少3年的汽车行业工作经验。

2. 对各种汽车系统和组件有深入理解，包括引擎、刹车、电子设备等。

3. 熟悉最新的汽车技术和市场趋势，能迅速适应新技术的发展。

4. 具备良好的客户服务理念，能以客户为中心，解决他们在汽车技术方面的问题。

5. 优秀的口头和书面沟通能力，能清晰、准确地解释复杂的技术问题。

6. 能够在压力下工作，处理多任务，保持高效和专业。

7. 持有相关的职业资格证书，如 ase (automotive service excellence) 认证。

岗位职责描述

汽车技术顾问的主要职责包括但不限于：

1. 为潜在和现有客户提供汽车技术咨询服务，解答他们在购车、保养、维修等方面的疑问。

2. 分析和诊断车辆问题，提供维修建议和预防性维护方案。

3. 协助销售团队，通过技术讲解提升客户对产品的理解和信任。

4. 与维修技师协作，确保维修工作的正确性和及时性。

5. 定期更新知识库，保持对最新汽车技术和市场的敏锐度。

6. 参与培训活动，提升自身及团队的专业技能。

7. 处理客户投诉，通过有效的沟通和解决方案提高客户满意度。

有哪些内容

1. 技术咨询：为客户提供详细、专业的汽车技术信息，帮助他们做出明智的购买和维护决策。

2. 故障诊断：运用专业知识和技术工具，识别和分析车辆故障，提供解决方案。

3. 市场研究：跟踪行业动态，了解新产品、新技术，以提升咨询服务的质量和准确性。

4. 团队合作：与销售、维修团队紧密配合，共同提升客户体验。

5. 培训与发展：参与内部培训，分享知识，提升整个团队的专业水平。

6. 客户关系管理：维护良好的客户关系，处理投诉，提高客户忠诚度和口碑。

作为汽车技术顾问，您将扮演着桥梁的角色，连接着先进的汽车科技与普通消费者，确保每一位客户都能享受到安全、高效、满意的汽车生活。

汽车技术顾问岗位职责范文

第1篇 汽车技术顾问岗位职责

汽车技术顾问/automotive consultant 伊必汽车 伊必汽车软件(上海)有限公司,伊必汽车,伊必汽车上海,伊必汽车软件,伊必 职责描述:

driving automobility into the future in direct contact with decision-makers and developers, and creating added value with elektrobit colleagues. does that sound e_citing? let’s gets started together.

what you can e_pect:

- you will add your creativity to analyze, improve and develop processes and organizations on site at customers’.

- you will evaluate new technologies and deduct customer-specific technology road maps.

- you will develop strategies and concepts for future vehicles, e.g. system and software architectures for highly and fully automated driving.

- you will develop business cases for different scenarios and evaluate opportunities and risks of innovation proposals.

- you will give presentations and hold workshops internally as well as on site at customers’.

- you will develop and improve creative methods for eb automotive consulting, create market studies and white papers.

what distinguishes elektrobit automotive consulting:

- cooperation with leading automobile manufacturers and suppliers worldwide

- the opportunity to work on tomorrows vehicle today

- e_cellent further training options through our own academy

- growing, heterogeneous team with colleagues from different fields

- transparent management style

- mobile work and regular working from home an option

任职要求:

- you have successfully completed your degree in information technology, electrical engineering, vehicle engineering, communication technology or a comparable subject at university.

- you have professional e_perience as developer, system or software architect or business consultant as well in project management.

- you have gained e_perience in development methods for embedded software such as model-based development, matlab/simulink or uml/sysml. e_perience in agile methods and functional safety is also welcome.

- you have a good technical understanding of vehicle architectures, communication networks, micro-controllers, software architectures.

- you think in terms of concepts and you are solution-oriented, and can present and moderate.

- you are e_tremely sociable, have strong communication skills and work with commitment.

- you are ready to travel to also support our customers on site.

- you are fluent in english and chinese (spoken and written).