咨询服务部岗位职责

岗位职责是什么

咨询服务部是企业组织中的关键部门，其核心任务是为客户提供专业、高效和个性化的咨询服务，以满足他们的需求并建立长期的合作关系。该部门致力于提升客户满意度，通过传递公司产品和服务的知识，协助解决客户问题，从而增强企业的市场竞争力。

岗位职责要求

1. 熟悉企业产品和服务：咨询服务部成员需深入理解公司的业务范围，全面掌握产品和服务的特性和优势。

2. 优秀的沟通技巧：能够清晰、准确地传达信息，理解客户的疑虑和需求，并提供针对性的解决方案。

3. 专业的客户服务理念：坚持以客户为中心，具备耐心、热情的服务态度，及时响应客户需求。

4. 解决问题的能力：面对复杂的问题，能够迅速分析、判断并提出有效的处理策略。

5. 持续学习：不断更新知识库，适应市场变化，提升服务质量。

岗位职责描述

咨询服务部的工作涉及多个层面，包括但不限于：

1. 客户接待：接听电话、回复邮件，为客户提供初步的产品咨询和解答疑问。

2. 问题跟踪：记录客户反馈，跟踪问题处理进度，确保问题得到妥善解决。

3. 培训与发展：定期进行内部培训，提升团队的专业技能和服务水平。

4. 服务改进：收集客户满意度数据，分析服务流程中的不足，提出改进建议。

5. 协调合作：与销售、技术等部门紧密协作，确保客户的需求得到全方位的满足。

有哪些内容

咨询服务部的工作内容涵盖以下几个关键领域：

1. 客户咨询：提供产品信息，解释服务条款，帮助客户做出明智的购买决策。

2. 技术支持：协助客户解决使用过程中遇到的技术问题，提供故障排查和修复指导。

3. 定制服务：针对特殊需求，为客户量身定制解决方案，确保服务的个性化和专业化。

4. 关系维护：定期与客户保持联系，了解他们的需求变化，提供持续的关注和支持。

5. 市场反馈：收集并分析客户反馈，为产品的改进和市场策略提供有价值的信息。

咨询服务部作为企业与客户之间的桥梁，其工作质量和效率直接影响到客户满意度和企业的市场声誉。因此，咨询服务部的每一位成员都应致力于提升自身的专业素养，以一流的服务赢得客户的信任和忠诚。

咨询服务部岗位职责范文

第1篇 咨询服务部经理岗位职责

企业评估及咨询服务部(高级)经理 广州仲量联行 广州仲量联行物业服务有限公司(分支机构) whats your ambition? is it a big goal or small steps? professional or personal? wed like to know because at jll, we make your ambitions our business.

and if you have ambitions in real-estate property evaluation, join us to be inspired by the best.

what this job involves:

- develop the business of the professional services of jll related to capital market and investment market in china and overseas markets

- leverage the professional accounting and financial knowledge to build up and strengthen the connections with the professional parties in accounting firms, investment banks and professional communities

- frequently participate in seminars or conferences in capital market, investment market and professional communities

- work with the team to e_ecute mandates through market study, financial analysis, modelling, valuation and report preparation

- manage the projects with clients and e_ternal professional parties

- provide direction and review analysts’ output for the mandates

- keep up to date with market developments and the regulatory environment

sound like the job you’re looking for? before you apply, its also worth knowing what we are looking for:

- accounting firms’ qualified professional accountants / auditors / certified public accountant (cpa); familiar with ifrs or us gaap or prc accounting standards

- have the desire to further develop his or her career in capital market, investment market and business development areas

- good self-initiatives and outgoing marketing attitudes

- can perform market study and company financial analysis with the team

- a record of professional e_perience in accounting or financial sectors

- cpa holder (if has cfa or other financial background is a plus)

- good communication skill and teamwork e_perience, required for frequent collaboration with colleagues and a wide range e_ternal professional parties

- good time management / organisational skills and resilience needed to attend to varying workloads with tight deadlines

- keen initiative and sense of accountability towards their work

- proficient in written and spoken english / mandarin

- willing to travel in china and overseas

what you can e_pect from us

youll join an entrepreneurial, inclusive culture. one where we succeed together – across the desk and around the globe. where like-minded people work naturally together to achieve great things.

keep your ambitions in sight and imagine where jll can take you...

apply today!