酒店预订岗位职责汇编(3篇)

岗位职责是什么

酒店预订岗位是酒店业务中不可或缺的一部分，主要负责为客户提供高效、准确的房间预订服务，确保酒店客房资源的合理分配和充分利用。

岗位职责要求

1. 熟悉酒店运营流程及客房类型，具备良好的产品知识。

2. 拥有优秀的客户服务技巧，能迅速响应客户需求并提供个性化解决方案。

3. 精通各种预订系统和平台操作，包括但不限于在线预订平台、酒店内部管理系统等。

4. 具备基本的销售技巧，能够推广酒店服务并提升预订率。

5. 能够处理预订冲突和取消，确保信息的准确记录和及时更新。

6. 具备良好的沟通能力，能与各部门协调，保证预订流程顺畅。

7. 对细节敏感，注重服务质量，保证客户满意度。

岗位职责描述

酒店预订员的工作日常包括接收和确认预订请求，核实客户信息，为客户提供房间选择建议，处理预订变更和取消。他们需要时刻关注酒店的房态，有效管理预订库存，防止过度预订。此外，他们还需参与处理客户投诉，确保客户体验的持续优化。在特殊情况下，如大型活动或旺季，他们需灵活调整预订策略，以适应市场需求。

有哪些内容

1. 客户接待与咨询：解答客户关于房间类型、价格、设施等方面的疑问，提供专业的预订建议。

2. 预订处理：录入和确认预订信息，通过电话、电子邮件或在线平台进行操作。

3. 房态管理：实时更新和维护酒店的房态信息，确保预订系统的准确性。

4. 销售策略执行：参与制定和执行预订促销活动，提高房间预订量。

5. 问题解决：处理预订过程中出现的问题，如更改预订、取消预订等，保持客户满意度。

6. 数据分析：分析预订数据，识别趋势，为酒店运营决策提供支持。

7. 内部协作：与前厅部、销售部等部门紧密合作，确保预订流程的顺利进行。

8. 文件记录：妥善保管预订相关文件，以便日后查询和审计。

作为酒店预订岗位的一员，不仅要提供优质的服务，还要具备敏锐的市场洞察力和良好的团队协作精神，以推动酒店业务的健康发展。

酒店预订岗位职责范文

第1篇 酒店预订岗位职责

director of hotel solutions/酒店合作部总监 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai based director of hotel solutions greater china (m/f) to lead a sales team and steer and prioritize sales activities.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 28 offices across the world.

our business unit hotel solutions takes care of the procurement of the hrs group. this means, our sales colleagues engage with our hotel partners in order to support them ma_imizing their distribution success. but also acquiring and bundling the best accommodations and conditions for our business and leisure customers is their passion.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs?

the challenge you are up for

take ownership for agreed targets and the optimization of margins achieved in the managed markets

plan and implement sales strategies and sales initiatives in greater china region

re-design processes and implement new tools to raise efficiency and effectiveness

coordinate and take over strategic projects with headquarter organization

manage strategic chain and technology partnership in greater china region

identify and develop new market opportunities

organize and implement regular sales review meetings

proactively communicate with other departments in order to achieve the best results for your teams and our partners

act as a national and international representative and industry thought leader for hrs

the commitment you bring

a good to e_cellent business-related university degree

several years of work e_perience in the hospitality or tourism industry, preferably in the field of sales, marketing or hotel purchasing

enjoying client contact, consulting and sales activities

mobility, fle_ibility and ability to work under pressure

fluency in english, both spoken and written

the reward you get

a high impact hotel sales role with high degrees of responsibility and autonomy

plenty of room for personal growth and professional development

a highly talented, passionate and international team that revolutionizes the travel industry

strong team performance and a transparent results focus towards one shared direction

a modern working environment with fle_ible working hours

第2篇 酒店预订员岗位职责

酒店预订员 天伦康福(北京)酒店管理有限公司 天伦康福(北京)酒店管理有限公司,天伦康福 岗位职责:

1.接受线上、线下客户对全国酒店客房的预订需求,协助进行酒店客房的预订;

2.处理海外酒店订单的预订、确认、取消、变更等一系列的工作;

3.与国内外供应商接触,及时掌握酒店的房间状况,为客人预订酒店,并通知客

人等;

4.通过电话或邮件为客户预订国际酒店,解答客户疑问;

5.接听客户对酒店产品信息的咨询电话,并予以解答。

任职要求:

1.中专及以上学历,普通话标准,谈吐礼貌,态度谦和,有良好的语言表达能力和

应变能力;

2.英语阅读能力较好,大学英语四级以上;

3.有相关酒店预订专员经验。

第3篇 酒店预订专员岗位职责

酒店预订平台推广专员 郑州华商汇控股有限公司 郑州华商汇房地产开发有限公司,郑州华商汇控股有限公司,华商汇 我公司为五星级酒店预订平台,现招聘推广专员。无需有酒店相关从业经历,有亲和力,善于地推即可。

职责描述:

1、线上/线下推广宣传我公司酒店预订渠道;

2、完成酒店周边市场调研,制定有效营销方案与销售策略;

3、协助客户完成预订及入住。

4、招聘并管理辅助人员。

任职要求:

1、大专及以上学历,市场营销管理等相关专业;

2、具有丰富的客户资源和客户关系,了解酒店行业动态;

4、良好的的沟通协调能力、语言文字表达能力;

5、有较强的事业心,领导能力和抗压能力。

具体工作内容:

1、通过微信、陌陌、微博、闲鱼等线上工具推广宣传销售;

2、在高档酒店附近,进行推广宣传(搭讪),引导潜在客户添加预订客服微信及关注公众号;

3、在高档写字楼推广宣传;

4、与酒吧、高档ktv洽谈合作;

5、在高消费场所记录挪车电话,随后电话推广。

6、招聘并管理辅助人员。