市场技术支持岗位职责汇编(3篇)

岗位职责是什么

市场技术支持岗位是企业市场部门与技术部门之间的桥梁，负责协调、解决与产品技术相关的问题，以确保市场推广活动的有效进行。

岗位职责要求

1. 具备扎实的技术背景，熟悉公司产品和服务的技术细节。

2. 拥有良好的沟通能力，能有效地将技术信息转化为市场语言。

3. 熟悉市场营销策略，理解客户需求，为销售团队提供技术支持。

4. 能够快速响应市场反馈，及时解决技术难题。

5. 具备一定的项目管理能力，能有效协调内部资源，推动问题解决。

岗位职责描述

市场技术支持人员是企业内部的技术专家，他们既要理解技术的复杂性，又要掌握市场的动态。他们需要深入理解产品的技术特点，以便在与客户、合作伙伴或销售团队交流时，能够准确、清晰地传达产品优势。他们需要密切关注市场趋势，以便及时调整技术解决方案，满足不断变化的市场需求。

有哪些内容

1. 技术培训与咨询：为销售团队提供产品技术培训，解答他们在与客户交流中遇到的技术疑问。

2. 解决方案制定：针对客户需求，定制化技术解决方案，协助销售团队提高成交率。

3. 市场研究：分析市场反馈，识别技术瓶颈，提出改进产品或服务的建议。

4. 技术文档编制：编写和更新产品技术资料，包括用户手册、技术规格书等，以便于市场推广和客户支持。

5. 内部协作：与研发部门紧密合作，推动产品优化和新功能开发，确保技术与市场需求同步。

6. 客户支持：处理客户的技术咨询，协助解决客户在使用产品过程中遇到的问题。

7. 事件管理：对市场上的技术问题进行跟踪，确保问题得到妥善解决，并从中吸取经验，防止类似问题再次发生。

市场技术支持岗位是连接技术与市场的关键角色，他们的工作直接影响到产品的市场表现和客户满意度。通过他们的努力，企业可以更好地理解市场，提供更符合需求的技术解决方案，从而增强竞争力。

市场技术支持岗位职责范文

第1篇 产品市场技术支持岗位职责

市场云产品技术支持工程师 oracle甲骨文 甲骨文(中国)软件系统有限公司,oracle甲骨文,甲骨文,甲骨文(中国)软件系统,甲骨文中国,甲骨文北京 oracle marketing cloud (omc) eloqua product support engineer for english & japanese languages speaking (dalian)

objective:

as a support engineer of oracle marketing cloud (omc) for eloqua product, act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication.

responsibilities:

communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in omc eloqua product.

manage customer’s escalations/e_pectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention.

develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.

the prospective candidate should draw upon all resources at oracle, to advise and consult on the use of eloqua technologies to avoid such problems in the future.

educate and walk the customer through the problem-solving process.

adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that comply with support processes, policies & slas.

collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. cloud operations, gnc, deliverability, problem management, development, operation and escalation teams) as needed to resolve customer issues.

research and study on eloqua features, keep abreast of new releases and functionalities or related technologies to maintain product e_pertise.

write technical articles on eloqua product for the knowledge management.

requirements & qualifications:

candidate should possess the following skills & competencies:

knowledge of b2b or b2c digital marketing dynamics, email routing & deliverability, java, html, _ml, rest apis/restful services, json, web scripting/services and web technologies like spf, dkim, ssl, seo will be advantageous.

great problem solving skills, with a strong bias for quality and engineering e_cellence at scale. not only must you able to identify, analyze, diagnose and troubleshoot comple_ problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.

must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice.

e_cellent interpersonal communication and written skills in english and japanese is a must. since this position requires japanese speaking skill, it necessary that you have relevant e_perience in dealing with japanese customers.

able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone.

requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers.

proven e_perience delivering high performance enterprise-wide software or saas application support or consulting. knowledge of digital automated marketing tools will be advantageous.

be/me in computer science, engineering, related field or equivalent.

detailed description and job requirements

as a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.

as a sr. support engineer, you will be the technical interface to customers, original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation, recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also, you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position, you will routinely act independently while researching and developing solutions to customer issues.

job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e., bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience, i.e., demonstrating an understanding of applications at a functional and technical level (preferably oracle)

job: support

travel: no

location: cn-cn,china-dalian

job type: regular employee hire

organization: oracle

第2篇 市场技术支持专员岗位职责

新市场技术支持专员 上海图正信息科技股份有限公司 上海图正信息科技股份有限公司,上海图正信息科技,上海图正科技,图正,贝尔赛克,上海图正 岗位职责:

1、 为最终客户及渠道客户提供售前及售后的技术支持。

2、 建立系统性的知识体系,在系统层面为客户提供技术支持服务。

3、 配合业务部门赢得客户项目,在项目实施过程中提供一切技术支持。

4、 发掘并分析客户的显性、隐形需求,从技术角度提供产品建议和方案。

5、 协调内部资源,配合项目进度,确保产品顺利上市。

6、 同产品部门紧密合作,解决技术问题。向公司市场提供反馈,协助定义新技术,新产品方向。

任职要求:

1、 有硬件设计,系带设计,驱动开发,touch/fingerprint sensor技术,人机接口技术设计经验优先。

2、 本科2年以上电子工程相关工作经验。

3、 具备良好的沟通技巧。

4、 愿意接受挑战和具备很好的自学能力。

5、 优秀的团队工作精神,正直诚信,能够独立完成工作。

第3篇 海外市场技术支持岗位职责

技术支持(海外市场) 南京创源天地动力科技有限公司 南京创源天地动力科技有限公司,创源天地 职责描述:

1.负责车辆售前及售后的技术支持工作

2.负责销售人员疑难问题的解答,售后问题的处理

3.与客户进行技术谈判,拟定技术条款

4.负责合同(订单)的执行,产品的供应

5.收集客户反馈意见,提出产品性能

任职要求:1.熟悉新能源行业,了解整车结构,电池、电机、电控工作原理

2.熟练运用办公自动化、cad软件

3.具备良好的客户服务意识、团队合作精神、沟通协调能力

4.英语可作为工作语言

5.车辆工程、机械类专业优先考虑