服务部专员岗位职责3篇

第1篇 客户服务部专员岗位职责任职要求

客户服务部专员岗位职责

岗位职责:

职位概述:

负责团险的大客户服务及续保

岗位职责:

负责团体保险大客户的理赔、人员加减、账单的及时出具和保费催缴

负责处理大客户续保流程的各项工作，推动自选计划及增值服务的upsale

负责日常查询和投诉的处理

负责定期拜访客户hr及中介公司，出具季度、年度理赔及服务报告

任职要求:

大学本科或以上学历，保险金融专业优先

有3年以上团险大客户服务经验，有管理团队经验者尤佳

具备团队合作精神，有良好的沟通协调能力

主动接受挑战，能承受较大工作压力

优秀的英语口语及书面写作能力

客户服务部专员岗位

第2篇 服务部专员岗位职责

长春渠道服务部专员 宏源防水 潍坊市宏源防水材料有限公司,宏源防水,宏源防水集团有限公司,宏源防水 根据公司的营销战略,负责长春渠道拓展;

收集一线营销信息和用户意见,对公司营销战略及售后服务提供宝贵意见,

吃苦耐劳,踏实肯干,责任心强,公司提供较大的晋升空间;

要求带车,公司提供油补;

第3篇 客户服务部专员岗位职责

金融服务专员-在线通讯客户服务部 汇丰环球客户服务(广东)有限公司 汇丰环球客户服务(广东)有限公司,汇丰环球,汇丰 岗位职责:

- 受理客户关于网上银行一般业务的咨询

- 向客户提供标准、专业、优质的服务;

- 接受7:00 - 00:00轮班安排;

- 具备良好的英语读写能力,熟练使用办公软件及计算机操作,打字速度快.

- 恪守银行业界合规要求,具备高度责任感.

- meet targets on productivity and accuracy within stipulated time frame. instructions/requests are correctly interpreted and fully undertaken. work is/tasks are processed in accordance with policies and procedures. common fraud/errors/irregular transactions are identified and escalated;

- issues/problems are effectively investigated and resolved or appropriately referred with recommendations;

- acquire and update knowledge on procedures related to relevant processes;

- maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures;

- all data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.

任职资格:

- a diploma or degree in any discipline;

- ability to understand and interpret numeric data;

- fle_ibility to work shifts;

- attention to details;

- basic computer knowledge;

- ability to maintain focus while working with voluminous data;

- ability to multi task;

- customer-focused and attentive to the needs and requirements of the customers;

- good and fast learner on job knowledge and technical skills to cope with the assignments within a short timeframe;

- good commitment and can work under pressure.