投诉处理专员岗位职责4篇

第1篇 客户投诉处理专员岗位职责

客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs

the challenge you are up for.

- take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

- clarify the causes of customer complaints with internal and e_ternal contacts

- process the customer complaints with optimal solution

- maintain and manage the customer data in the system

- participate in process optimization project

the commitment you bring

- bachelor’s degree or above

- 3 years of working e_perience in complaint management, ideally in the hospitality or tourism industry

- good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software

- a structured, independent and service oriented working style

- fluency in english, spoken and written

the reward you get

- a high impact quality specialist role with high degrees of responsibility and autonomy

- plenty of room for personal growth and professional development

- a highly talented, passionate and international team that revolutionizes the travel industry

- strong team performance and a transparent results focus towards one shared direction

- a modern working environment

第2篇 投诉处理专员岗位职责

投诉处理专员 南京雪糕网络科技有限公司 南京雪糕网络科技有限公司,雪糕游戏,雪糕网络 职责描述:'1、负责客户投诉处理;

2、定期对投诉数据进行分析及培训;

3、根据投诉数据进行客户关爱方案的编写及组织、执行;'

任职要求:'1、大专以上学历,有客户关系或服务行业经验者优先;

2、有较强的人际沟通能力、应变能力和协调能力;

3、能承受工作压力,具有积极心态;

4、具有很强的服务意识和团队合作精神;

5、具有良好的口头和文字组织能力,归纳总结能力;

6、能熟练运用办公软件,能通过e_cel做数据分析;

7、能适应轮班要求;

8、1-2年工作经验优先;'

第3篇 投诉处理专员岗位职责任职要求

投诉处理专员岗位职责

岗位职责:

1. 协助做好投诉及危机事件预防工作;

2. 处理宝马汽车销售，售后用户投诉;

3. 收集以及记录好投诉以及相关产品信息，录入到相应的数据管理系统;

4. 收集客户使用信息，做好群体性用户投诉风险的预控;

5. 参与处理危机事件;

任职要求:

1. 中专及以上学历，了解汽车(机械)相关知识。

2. 熟悉客户售后服务、服务理论知识。1年以上客服经验或者汽车4s店售后、客服服务经验

3. 计算机使用熟练;

4. 优秀的团队合作意识;

5. 具有较强的沟通、协调能力;

6. 具有汽车行业从业背景且具备上述知识，可优先考虑。

第4篇 客户投诉处理专员岗位职责任职要求

客户投诉处理专员岗位职责

客户服务/投诉处理/客服专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司，驿舒达 at hrs “we love to make it happen”: we are the global market leader when it comes to tech- and data driven business travel solutions. our enterprise business offers end-to-end hotel management solutions to more than 7，000 corporate businesses globally to simplify their business travel. state of the art service solutions like strategic consulting & hotel procurement， travel payment and e_pense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain.

today we work globally with the fortune 500， such as google， china mobile， amazon， siemens， hitachi， alibaba， volkswagen， worldbank.

we are looking for a shanghai based 2nd level agent china (m/f/d) that provides contribution to the continuous improvement of services for hrs customers.

your challenges

• take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards

• clarify the causes of customer complaints with internal and e_ternal contacts

• process the customer complaints with optimal solution

• maintain and manage the customer data in the system

• participate in process optimization project

your commitment

• bachelor’s degree or above

• several years of working e_perience in complaint management， ideally in the hospitality or tourism industry

• good knowledge in pc application， with proficiency in using call-centre-systems or other related specified software

• a structured， independent and service oriented working style

• fluency in english， spoken and written

your rewards

at hrs we feel globally united and mutually responsible， a belief that is rooted in our company history and values: thinking and acting like an entrepreneur， with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.

you will work in a modern working environment with fle_ible working hours and the option to work from home. our training and further education offers give you plenty of room for your personal growth and individual development.