产品支持专员岗位职责3篇

第1篇 产品支持客服专员岗位职责

电讯盈科成立于2000年,是香港最大的电讯公司。在香港交易所的股票代号是0008,故又被俗称为“八号仔”。1994年10月18日在纽约股票交易所以美国预托证券形式上市,由主席兼行政总裁李泽楷创立的盈科数码动力有限公司,与香港电讯有限公司于二零零年八月合并而成。岗位职责:1、通过电话、email、远程工具等为大中国区,电子类产品(尤其是计算机类产品)用户提供技术支持、售前、售后技术服务。2、在线判断产品故障,根据标准化流程,为客户快速解决技术问题。

第2篇 产品支持客服专员岗位职责任职要求

产品支持客服专员岗位职责

电讯盈科成立于2000年，是香港最大的电讯公司。在香港交易所的股票代号是0008，故又被俗称为“八号仔”。1994年10月18日在纽约股票交易所以美国预托证券形式上市，由主席兼行政总裁李泽楷创立的盈科数码动力有限公司，与香港电讯有限公司于二零零年八月合并而成。岗位职责:1、通过电话、email、远程工具等为大中国区，电子类产品(尤其是计算机类产品)用户提供技术支持、售前、售后技术服务。2、在线判断产品故障，根据标准化流程，为客户快速解决技术问题。

产品支持客服专员岗位

第3篇 产品支持专员岗位职责描述岗位要求

职位描述：

职责描述：

•reports directly to the 1st level product support supervisor.

•respond to customer inquiries， analysing problems using diagnostic tools and recommending solutions to customer application questions.

•provide technical support of sabre products via phone， callback， chat and email.

•performs product support functions and provides routine support to travel agencies in accordance to the set service standards.

•assists travel agents on queries or problems relating to all sabre host， products and functionalities.

•records all received contacts (phone， emails， chat and callback) in prescribed formats in crm tool(s).

•works with local airline partners， internal teams and advanced support teams based internationally to resolve reservations and ticketing problems.

•submits trouble reports to advanced support teams and follows up on problems which cannot be immediately resolved， and ensures resolution is accomplished.

•monitors and tracks contacts to identify trends and provide feedback to internal departments and to customers.

•performs ad-hoc tasks assigned by the supervisors， team leads or seniors i.e. onsite support， floor walking， handling special projects.

职位要求：

1. professional fluency in written and spoken cantonese and mandarin with some fluency in english as an advantage.

2. ability to analyse， identify key problems， articulate them efficiently and make decisions to solve issues.

3. e_cellent interpersonal and teamwork skills.

4. e_perienced in providing customer support using available contact channels: phone， email， chat.

5. e_cellent computer skills.

6. ability to e_tend knowledge in area of new technologies.

7. prior gds knowledge (sabre， galileo， amadeus) and travel industry knowledge will be valued.

8. diploma in basic iata /ufta standard course.

9. willingness to potentially work shifts and public holidays.